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For Companies At a Glance
- Tasks: Be the go-to person for customers, managing accounts and ensuring satisfaction.
- Company: Join a dynamic company that values growth and teamwork.
- Benefits: Enjoy hybrid working, flexibility, and a supportive team environment.
- Why this job: Make an impact while developing your skills in a fast-paced setting.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Refer a friend and earn up to £250 if they get hired!
The predicted salary is between 24000 - 36000 £ per year.
Location: Hybrid
Contract: 6 Month Fixed Term
Start Date: ASAP
Are you passionate about delivering exceptional customer service? Do you thrive in a fast paced environment and have a keen eye for detail? We are looking for a proactive and customer focused individual to join our dynamic client on a 6 month fixed term contract.
About the Role
In this exciting hybrid opportunity, you will be the dedicated point of contact for a set customer base, building strong relationships and ensuring their needs are met with care and efficiency. You will be responsible for:
- Managing customer accounts and maintaining regular contact
- Processing and facilitating orders accurately and on time
- Handling enquiries with professionalism and a solution focused mindset
- Supporting internal teams to ensure smooth service delivery
- Ensuring the highest standards of customer satisfaction
What We’re Looking For
We are seeking someone who truly values excellent service and pays close attention to detail. You should bring:
- Previous experience in customer service or account management
- Strong communication and organisational skills
- Confidence working with systems and managing multiple priorities
- A collaborative approach and the ability to adapt quickly
- A customer first attitude and passion for getting things right
Why Join?
- Be part of a great company, who continue to grow
- Gain exposure to a fast paced, learning rich environment
- Enjoy the flexibility of a hybrid working model
- Work with a team that takes pride in excellent service and teamwork
If you are looking to make an impact and grow your skills with a respected company, we would like to hear from you.
If you know someone suitable for this role, share the word and through our referral scheme receive up to £250!
We are committed to supporting and promoting diversity in the workplace and consider all applications.
Customer Service Advisor employer: Sammons Recruitment Ltd
Contact Detail:
Sammons Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what we stand for will help you align your approach during the interview and demonstrate that you're a great fit for our team.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to handle customer enquiries and resolve issues effectively. Highlighting specific situations where you've excelled in customer service will make you stand out.
✨Tip Number 3
Practice your communication skills, especially in a hybrid setting. Since this role involves managing customer accounts remotely, being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. We value a proactive approach, so be ready to discuss how you've worked with others to achieve common goals in past roles.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or account management. Use specific examples that demonstrate your strong communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how your proactive approach and attention to detail align with the company's values.
Highlight Relevant Skills: In your application, emphasise your ability to manage multiple priorities and adapt quickly. Provide examples of how you've successfully handled customer enquiries in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Sammons Recruitment Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or account management. Highlight specific examples where you went above and beyond to meet customer needs, as this will demonstrate your passion for delivering exceptional service.
✨Demonstrate Strong Communication Skills
During the interview, focus on how you communicate. Use clear and concise language, and be sure to listen actively. This will show that you value effective communication, which is crucial for a Customer Service Advisor role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle difficult customers or manage multiple priorities. Think through your responses to showcase your solution-focused mindset.
✨Emphasise Your Adaptability
In a fast-paced environment, adaptability is key. Share examples of how you've successfully adjusted to changes in your previous roles. This will illustrate your ability to thrive in dynamic situations, which is essential for this position.
