Customer Service Representative (Swedish Speaking)
- Job Title: Customer Service Representative (Swedish Speaking)
- Contract Type: Permanent
- Location: Aldershot, Hampshire
- Reference: V-138782
- Contact Phone: 01252 727887
- Job Published: 27/10/2026 15:37
Job Description
Are you a fluent Swedish speaker with a passion for customer service and a talent for building relationships? We’re looking for a Swedish-Speaking Customer Services Representative to join a busy team in Aldershot, combining customer support, order processing, administration and sales.
This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, working with customers and delivering a consistently high standard of service.
- Location: Aldershot
- Start date: January 2027
- A varied role combining customer service, administration and sales.
- The opportunity to develop product knowledge and build strong customer relationships.
- Salary: £26,500 – £35,800 per annum
- Location: Aldershot
- Start date: January 2027
- A varied role combining customer service, administration and sales.
- The opportunity to develop product knowledge and build strong customer relationships.
Key Responsibilities
- Act as a first point of contact for customer enquiries, providing professional and helpful support.
- Communicate confidently with Swedish-speaking customers, handling enquiries by telephone and email.
- Process standard and bespoke orders accurately, ensuring customer requirements are met.
- Advise customers on product suitability and offer alternatives where items are unavailable.
- Build and maintain strong relationships with customers, sales representatives and internal teams.
- Handle account queries and customer complaints professionally, ensuring issues are resolved promptly.
- Identify opportunities to upsell products and secure additional orders.
- Monitor open orders, coordinate deliveries and maintain accurate customer records.
Skills, Experience, and Training Requirements
- Fluency in Swedish, with the ability to communicate confidently with customers both verbally and in writing.
- Experience in a customer-facing role, ideally within customer service, sales or telesales.
- Excellent communication and relationship-building skills.
- Strong administrative skills, accuracy and attention to detail when processing orders.
- Good IT skills, including Microsoft Office; experience using SAP would be advantageous.
- The ability to manage competing priorities, meet deadlines and remain calm under pressure.
- A proactive approach to problem-solving and delivering excellent customer service.
Our Ideal Candidate
- A fluent Swedish speaker who enjoys communicating with customers and building lasting relationships.
- A confident and professional communicator with a customer-first attitude.
- A commercially minded individual who can recognise sales opportunities and recommend suitable products.
- An organised, detail-oriented team player who takes pride in delivering a high standard of service.
- Someone available to commence employment in January 2027.
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Customer Service Representative (Swedish Speaking) in Aldershot employer: Sammons Group
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