Workplace Experience Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all devices. We have a unique perspective on culture formed by a global footprint of data and AI-driven insights.

We are seeking a highly organized Workplace Experience Manager to support our London office, managing a Workplace Manager based in Warsaw to cover European and Taiwan offices. This role is vital for creating a welcoming, well-run environment where employees can excel. You’ll help maintain the physical space, support daily operations, and contribute to the broader global workplace team. This is an in-office role, 3 days per week, with flexible scheduling based on business needs.

WHAT YOU’LL DO

• Management
  • Manage the Warsaw Workplace Coordinator.
  • Ensure the Warsaw manager completes daily duties and is onsite 3 days a week: Tuesday, Wednesday, Thursday.
  • Oversee the Amsterdam, Hamburg, Porto, Taipei offices and facilities alongside the Warsaw manager.
• Office Operations & Facilities
  • Serve as the primary contact for office support, working with building management on cleanliness, maintenance, repairs, and access issues.
  • Track tickets for repairs, desk setups, and space improvements.
  • Conduct regular space audits to ensure tidiness, functionality, and stock levels.
  • Coordinate moves, desk resets, and setup tasks.
  • Assist IT with basic troubleshooting (e.g., monitor connections, conference tech).
  • Maintain a safe, secure, and functional environment, ensuring equipment is operational.
  • Ensure compliance with UK health and safety laws, including fire safety, risk assessments, and inspections.
  • Support environmental and EHS initiatives, promoting sustainable resource use and waste management.
  • Update emergency procedures, including first aid, fire warden duties, evacuation, and business continuity.
  • Stay informed about industry best practices for office management.
• Food & Beverage
  • Order and stock snacks and beverages, maintaining cleanliness and supplies.
  • Coordinate lunch deliveries, manage logistics, and handle cleanup.
  • Maintain inventory of office supplies and electronics.
• Events & Employee Experience
  • Support onsite and offsite events, including executive visits and All Hands meetings.
  • Develop workplace standards with HR to ensure a positive environment.
  • Collaborate with People Team and leadership on engagement initiatives.
  • Gather employee feedback to improve office operations.
  • Serve as a resource for employee inquiries and internal communications.
  • Assist with travel arrangements, hotel bookings, and partner negotiations.
• Employee Onboarding Support
  • Act as an in-office contact for new hires' questions.
  • Send welcome emails with key building info.
  • Conduct office tours for new employees and visitors.
• Administrative & Executive Support
  • Support scheduling, vendor visits, and documentation.
  • Assist during executive visits and company events.
  • Partner with Executive Assistants for meetings, travel, and offsites.
• Vendor & Budget Coordination
  • Manage vendor relationships, ensuring quality and performance.
  • Handle confidential information and ensure compliance with regulations.
  • Track expenses and support budget planning.
  • Negotiate contracts and process invoices.
• Global Workplace Support
  • Provide coverage for global teammates when out of office.
  • Participate in global projects and data collection efforts.
  • Coordinate across time zones for smooth collaboration.

WHO YOU ARE

• Warm, resourceful, committed to excellent workplace experiences.
• Highly organized with strong communication skills.
• Proactive, detail-oriented, autonomous worker.
• Familiar with Google Workspace; Slack is a plus.
• Confident managing vendors and troubleshooting basic tech issues.
• Flexible with priorities and eager to contribute to a global team.
• Passionate about fostering culture and community, focusing on people-centered experiences.
• Proficient with internal systems and engagement tools.

£51,000 - £66,000 a year. Samba TV is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We aim to empower connection, reflect our communities, and work on impactful projects. Samba TV may collect personal information during the application process, in accordance with applicable laws. For more details, see Samba's Applicant Privacy Policy. For EU residents, Samba Inc. is the data controller.