At a Glance
- Tasks: Manage and implement impactful campaigns to recruit and retain supporters.
- Company: Join the supportive and ambitious team at Samaritans.
- Benefits: Competitive salary, flexible hybrid working, and a focus on personal development.
- Other info: Inclusive workplace that values diversity and encourages applications from all backgrounds.
- Why this job: Make a real difference while developing your skills in a meaningful role.
- Qualifications: Experience in fundraising campaigns and strong project management skills.
The predicted salary is between 33000 - 34000 £ per year.
We are looking for a Direct Marketing Officer to join our growing Individual Giving team at Samaritans. This role will assist in the creation, management and implementation of key campaigns and projects to recruit and retain supporters maximising loyalty and lifetime value.
A valued member of the team – you’ll also contribute to individual giving projects while supporting larger, strategic initiatives led by the 2 x Senior Direct Marketing Officers in the team. This is a brilliant time to join the IG team at Samaritans as we continue to drive forwards our ambitious plans to enable us to be there for all those who need us. We’re progressing some exciting new projects and you’ll have the opportunity to develop a variety of skills and knowledge.
We are a supportive, creative, and ambitious team. We empower each other to achieve great things, and we’d love to have you join Samaritans and help us continue to succeed.
Contract: £33,000 to £34,000 per annum plus benefits
Full Time (35hrs per week)
Permanent
Hybrid working - Meeting in person and working collaboratively are things we value. This role is linked to our Ewell (Surrey) office with a blend of home working and office working. In-person working - at present, the team meet in the office 1-2 times per month. We are passionate about flexible working, talk to us about your preferences.
About the role: You’ll manage a portfolio of business-as-usual (BAU) campaigns while supporting wider strategic activity, helping to maximise supporter lifetime value and grow income. This is an exciting opportunity to work across a variety of channels and collaborate with teams and agencies to deliver impactful campaigns.
What you’ll do:
- Deliver end-to-end individual giving campaigns across channels such as direct mail, email, telemarketing, DRTV, face-to-face and digital acquisition (PPC and meta).
- Plan, execute and optimise campaigns, including segmentation, creative development, production and analysis.
- Monitor performance and produce regular reporting, ensuring campaigns meet income and budget targets.
- Work with internal teams and external agencies to deliver high-quality, compliant campaigns.
- Support donor stewardship by ensuring timely and effective supporter thanking.
- Contribute to campaign reviews and continuous improvement.
- Help develop long-term strategies for individual giving and supporter growth.
- Manage suppliers and agencies to ensure delivery on time and within budget.
About you: You’re a proactive and detail-oriented campaign manager with a passion for delivering great supporter experiences. You enjoy working collaboratively and using data to inform decisions and improve performance. You’re comfortable managing multiple projects and building strong relationships with both internal stakeholders and external partners.
What you will bring:
- Experience delivering individual giving or fundraising campaigns (multi-channel experience preferred).
- Strong organisational and project management skills.
- Confidence using data and insights to inform campaign decisions.
- Excellent communication skills, including copywriting and proofreading.
- Experience working with agencies and external suppliers.
- Collaborative approach and ability to manage competing priorities.
At Samaritans, people matter deeply. We know that meaningful impact starts with how we support each other. We are committed to creating an inclusive, supportive and flexible workplace where everyone can thrive. We value diversity of thought, background and lived experience, and we actively encourage applications from people from all communities.
Every person at Samaritans plays a role in helping fewer people die by suicide. If you are motivated by purpose, compassion and the opportunity to make a lasting difference, we would love to hear from you.
To Apply: If this sounds like the opportunity for you, please apply. You will be asked to answer short application questions and to upload your CV. Please note the application questions have a 300-word limit for each answer.
At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.
We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar. All applicants will receive notification of the outcome of their application, at the appropriate time.
Applications close at 9am Thursday 18th June. We'll be reviewing applications as they come in and inviting candidates to interview throughout the process, so we encourage you to apply as soon as possible. We reserve the right to close the role early if we find the right candidate.
Direct Marketing Officer (Individual Giving) in Surrey employer: Samaritans
Samaritans is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive and inclusive work culture. With a focus on flexible working arrangements and opportunities for personal growth, you will be part of a passionate team dedicated to making a meaningful impact in the community. Join us in our Ewell office, where collaboration and creativity thrive, as we work together to support those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Direct Marketing Officer (Individual Giving) in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills align with their goals. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Direct Marketing Officer role. Highlight your experience with individual giving campaigns and your passion for making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our amazing team at Samaritans.
We think you need these skills to ace Direct Marketing Officer (Individual Giving) in Surrey
Some tips for your application 🫡
Be Yourself:We want to hear your unique voice! Avoid using AI tools for your application. Let your personality shine through in your writing, so we can see the real you.
Tailor Your Answers:Make sure to align your responses with the job description. Highlight your experience in delivering individual giving campaigns and how it relates to our mission at Samaritans.
Show Your Passion:Express your enthusiasm for the role and our cause. We love candidates who are motivated by purpose and want to make a difference in people's lives.
Keep It Concise:Remember, each application question has a 300-word limit. Be clear and to the point while showcasing your skills and experiences relevant to the Direct Marketing Officer role.
How to prepare for a job interview at Samaritans
✨Know Your Campaigns
Before the interview, dive deep into Samaritans' recent individual giving campaigns. Familiarise yourself with their goals, strategies, and outcomes. This will not only show your genuine interest but also allow you to discuss how your experience aligns with their mission.
✨Showcase Your Data Skills
Since the role involves using data to inform decisions, be prepared to discuss specific examples of how you've used data in past campaigns. Bring along metrics or reports that highlight your impact, as this will demonstrate your analytical skills and ability to optimise campaign performance.
✨Emphasise Collaboration
Samaritans values teamwork, so be ready to share experiences where you've successfully collaborated with internal teams or external agencies. Highlight your communication skills and how you’ve managed relationships to achieve common goals, as this will resonate well with their team-oriented culture.
✨Prepare Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the Individual Giving team's future projects or challenges. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values, making it a win-win situation.
