At a Glance
- Tasks: Provide 1st and 2nd line IT support to staff and volunteers.
- Company: Samaritans in Ewell, dedicated to mental health support.
- Benefits: Flexible working hours and a supportive team environment.
- Other info: Join a diverse team committed to inclusion and positive impact.
- Why this job: Make a real difference while developing your IT skills.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
Samaritans in Ewell is seeking a Service Desk Analyst for a 5-month fixed term contract. This role involves providing 1st and 2nd line IT support to staff and volunteers, resolving various IT issues while managing requests through to resolution.
The organization values flexible working and encourages applications from those with diverse backgrounds to promote inclusion. Join a team committed to making a real difference in the lives of individuals struggling with mental health issues.
Service Desk Analyst – Hybrid IT Support (5‐Month) employer: Samaritans
Samaritans in Ewell is an exceptional employer that prioritises flexible working arrangements and fosters an inclusive environment, making it a perfect fit for those passionate about supporting mental health. Employees benefit from a collaborative work culture, opportunities for personal growth, and the chance to contribute meaningfully to the community, all while working in a supportive team dedicated to making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst – Hybrid IT Support (5‐Month)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Samaritans on LinkedIn. A friendly chat can give us insider info about the role and the team culture, plus it shows our genuine interest.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We should be ready to discuss how we’d handle specific issues, as well as our approach to customer service. It’s all about showing we can make a difference!
✨Tip Number 3
Don’t forget to highlight our soft skills! As a Service Desk Analyst, communication is key. Let’s practice explaining technical concepts in simple terms, so we can impress them with our ability to connect with both staff and volunteers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to align perfectly with what Samaritans is looking for in a candidate.
We think you need these skills to ace Service Desk Analyst – Hybrid IT Support (5‐Month)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support. We want to see how your skills match the role, so don’t be shy about showcasing your 1st and 2nd line support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about supporting mental health and how you can contribute to our team at Samaritans. Keep it personal and engaging!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved IT issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Samaritans
✨Know Your IT Stuff
Make sure you brush up on your 1st and 2nd line IT support skills. Familiarise yourself with common issues that staff and volunteers might face, and be ready to discuss how you've resolved similar problems in the past.
✨Show Your People Skills
Since this role involves helping individuals who may be struggling, it's crucial to demonstrate empathy and patience. Prepare examples of how you've effectively communicated with users to resolve their IT issues while keeping them calm and informed.
✨Understand the Organisation's Mission
Research Samaritans in Ewell and understand their commitment to mental health support. Be ready to explain how your role as a Service Desk Analyst can contribute to their mission and make a difference in people's lives.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential IT issues that could arise in a hybrid working environment and how you would approach resolving them. This will show your problem-solving skills and adaptability.
