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- Tasks: Build relationships and deliver exceptional customer experiences in a dynamic role.
- Company: Join Samaritans, a charity dedicated to providing emotional support and training.
- Benefits: Enjoy flexible working, hybrid options, and a competitive salary of £28,500 per annum.
- Why this job: Make a real impact while expanding a vital training programme in a supportive environment.
- Qualifications: Experience in administration, customer service, and event coordination is essential.
- Other info: We value diversity and encourage applications from under-represented groups.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about building meaningful relationships and delivering exceptional customer experiences? Do you thrive in a dynamic role where no two days are the same? Samaritans is looking for a STEP (Samaritans Training & Engagement Programmes) Relationship and Delivery Officer to join our Business Development team. This vital role supports our Samaritans Training and Engagement Programmes (STEP) by guiding customers through their sales journey, coordinating training course bookings, and ensuring seamless delivery. You’ll play a key part in helping us generate income while providing best-in-class support to our customers. This is a brand new role, to grow the programme further in 2025-2026 and beyond.
- £28,500 per annum
- Permanent role
- Full time (35 hours per week) with flexible working (we would consider compressed hours)
- Hybrid working: Linked to our Ewell (Surrey) office. There is an option to occasionally work from an office space in London Bridge.
- In-person working: Meeting in person and working collaboratively are things we value. Staff are expected to work in person around 2 days per month.
- We are passionate about flexible working, talk to us about your preferences.
About STEP: Our Samaritans Training and Engagement Programmes (STEP) draws on the expertise gained from our support services to provide training and learning options to organisations across all sectors. The programme includes training courses, eLearning, workshops and webinars on topics including listening skills, emotional support, trauma management and suicide prevention. This is a real exciting time to join the STEP team, off the back of a record-breaking income year and successfully partnering with high profile organisations across both public and private sector. We’ve experienced significant growth in enquiries received and courses delivered, therefore this new role will be fundamental in expanding the programme.
What you’ll be doing:
- Managing customer relationships and providing top-notch support to ensure satisfaction and retention.
- Driving income growth by guiding customers through their sales and stewardship journey.
- Coordinating the delivery of training courses, managing bookings, and handling logistics.
- Supporting the STEP team in reaching income targets with a consultative, customer-first approach.
- Handling admin tasks like data input, reporting, and system improvements.
What we’re looking for:
- A highly experienced Administrator with experience in a customer facing environment.
- Previous experience of working in a sales environment.
- Experience of administering and organising events or training courses in a busy environment with competing priorities, with a focus on a strong attention to detail.
- Ability to develop strong, warm working relationships with both internal colleagues and external customers using excellent communication skills, problem solving, trust and reliability.
- Experience of prioritising own workload and working to deadlines with speed and accuracy.
- Excellent IT skills.
If you’re ready to bring your skills and enthusiasm to a role that makes a real impact, we want to hear from you!
Working at Samaritans: For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure on our careers website.
Being Inclusive: We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Application: If this sounds like the opportunity for you, please upload your CV and answer some application questions, in relation to the job description, outlining your motivations for applying and your transferable skills and experience. Applications close at 9 am on Monday 16 June with video interviews taking place w/c 23 June. Apply today and make a real difference to people’s lives.
Relationship and Delivery Officer, Samaritans Training & Engagement Programmes (STEP) employer: Samaritans
Contact Detail:
Samaritans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship and Delivery Officer, Samaritans Training & Engagement Programmes (STEP)
✨Tip Number 1
Familiarise yourself with the Samaritans Training & Engagement Programmes (STEP) and their offerings. Understanding the specific training courses and workshops they provide will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Samaritans, especially those involved in STEP. They can provide valuable insights into the company culture and expectations for the Relationship and Delivery Officer role, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and delivering exceptional service. Think of specific examples where you've successfully navigated challenges or improved customer satisfaction, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your organisational skills by preparing a mock schedule for coordinating training courses. This will not only demonstrate your ability to manage logistics but also your proactive approach to the responsibilities outlined in the job description.
We think you need these skills to ace Relationship and Delivery Officer, Samaritans Training & Engagement Programmes (STEP)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Relationship and Delivery Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer-facing roles and sales environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to build relationships and manage logistics.
Write a Personal Statement: In your application, include a personal statement that reflects your motivations for applying to Samaritans and the STEP programme. Highlight your passion for customer service and any relevant experiences that showcase your skills in relationship management and training coordination.
Answer Application Questions Thoughtfully: When responding to the application questions, provide specific examples from your past experiences that demonstrate your problem-solving abilities, attention to detail, and capacity to work under pressure. Make sure to connect your answers back to the job description to show you understand the role.
How to prepare for a job interview at Samaritans
✨Show Your Passion for Customer Relationships
Make sure to express your enthusiasm for building meaningful relationships during the interview. Share specific examples of how you've successfully managed customer relationships in the past, highlighting your ability to provide exceptional support and ensure satisfaction.
✨Demonstrate Your Organisational Skills
Since this role involves coordinating training courses and managing bookings, be prepared to discuss your organisational skills. Provide examples of how you've handled multiple tasks or events simultaneously, showcasing your attention to detail and ability to prioritise effectively.
✨Highlight Your Sales Experience
As the role requires guiding customers through their sales journey, it's crucial to highlight any relevant sales experience you have. Discuss your approach to driving income growth and how you've successfully navigated customer interactions to close deals or retain clients.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and communication skills. Think about potential challenges you might face in this role and prepare thoughtful responses that demonstrate your ability to handle difficult situations while maintaining a customer-first approach.
