At a Glance
- Tasks: Support and guide volunteers to deliver life-saving emotional support in communities.
- Company: Join Samaritans, a compassionate organisation dedicated to suicide prevention.
- Benefits: Flexible hybrid working, excellent benefits, and the chance to make a real difference.
- Other info: We value diversity and encourage applications from under-represented communities.
- Why this job: Be an outreach expert and shape strategies that save lives across the UK and Ireland.
- Qualifications: Strong interpersonal skills, experience with volunteers, and excellent communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life‑saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection.
Service Manager – Outreach Services Contract
Full time (35 hours per week) Permanent Hybrid working with travel to Ewell office and occasional travel to branches and other locations related to the role.
In‑person working: Meeting in person and working collaboratively are things we value. We ask you to work in person around 2 days or more per month. We are passionate about flexible working—talk to us about your preferences.
What You’ll Do
- You will support and guide volunteers, ensuring they are well trained and equipped to deliver high‑quality support in their communities.
- The role also involves developing new outreach approaches, working with partners, and targeting areas or groups with the greatest need.
- You’ll act as the organisation’s outreach expert—shaping future strategy, maintaining standards across the UK and Ireland, and advising senior leaders.
- Working closely with internal teams and regional leads, you’ll help sustain and grow outreach services, particularly during periods of change, while ensuring everything aligns with Samaritans’ mission and values.
About You
- You’ll be skilled at supporting and motivating volunteers, especially through periods of change, and able to balance people‑focused leadership with practical delivery.
- You’re positive and solution‑focused, able to stay calm and constructive when challenges arise.
- A natural team player, you’re equally comfortable offering support to others and seeking it when needed.
- Credible and influential, you can engage, advise and challenge senior stakeholders while using sound judgement and diplomacy.
What You’ll Bring
- Excellent interpersonal and networking skills.
- Strong organisational skills and ability to manage competing priorities.
- Excellent written and verbal communication skills.
- Experience producing clear, high‑quality reports for a range of audiences.
- Experience working with volunteers and key community stakeholders.
Benefits
We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
Inclusion & Diversity
We welcome applications from individuals with lived experience and encourage those from under‑represented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under‑represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. At Samaritans, human connection is at the heart of everything we do.
Service Manager - Outreach in Ewell employer: Samaritans
At Samaritans, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in suicide prevention. Our inclusive and compassionate work culture fosters personal and professional growth, offering flexible hybrid working arrangements and the opportunity to lead outreach initiatives that truly change lives. Join us in a role where your skills will not only support our volunteers but also contribute to a vital mission that resonates across communities in the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager - Outreach in Ewell
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Samaritans. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to outreach services. We want you to showcase your skills in supporting volunteers and managing change with confidence!
✨Tip Number 3
Show your passion for the mission! When you talk about your experiences, make sure to highlight how they align with Samaritans' vision of preventing suicide and supporting communities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their journey.
We think you need these skills to ace Service Manager - Outreach in Ewell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Service Manager role. Highlight your experience with volunteers and community outreach, as this will show us you understand what we're all about.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about supporting volunteers and how your values align with our mission at Samaritans. Keep it personal and engaging!
Be Clear and Concise:When answering application questions, stick to the point. We appreciate clarity and directness, so make sure your responses are easy to read and get straight to the heart of what you want to say.
Show Your Personality:We love seeing the real you! Don’t be afraid to let your personality shine through in your application. Share your motivations and experiences that have shaped your approach to outreach and support.
How to prepare for a job interview at Samaritans
✨Know the Mission
Before your interview, take some time to really understand Samaritans' mission and values. Familiarise yourself with their approach to emotional support and how they engage with volunteers. This will help you align your answers with their core principles during the interview.
✨Showcase Your People Skills
As a Service Manager – Outreach, you'll be working closely with volunteers and stakeholders. Prepare examples that highlight your interpersonal skills and experience in motivating teams. Think about times when you've successfully navigated challenges or supported others through change.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and leadership style. Practice responding to hypothetical scenarios related to outreach services and volunteer management. This will demonstrate your ability to think on your feet and provide practical solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current outreach strategies or how they measure success in their initiatives. This shows your genuine interest in the role and helps you gauge if the organisation is the right fit for you.
