At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving issues for staff and volunteers.
- Company: Samaritans in Ewell, dedicated to mental health support and inclusion.
- Benefits: Flexible working hours and a supportive team environment.
- Other info: 5-month fixed term contract with opportunities for personal growth.
- Why this job: Make a real difference while developing your IT skills in a meaningful role.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 25000 - 30000 € per year.
Samaritans in Ewell is seeking a Service Desk Analyst for a 5-month fixed term contract. This role involves providing 1st and 2nd line IT support to staff and volunteers, resolving various IT issues while managing requests through to resolution.
The organization values flexible working and encourages applications from those with diverse backgrounds to promote inclusion. Join a team committed to making a real difference in the lives of individuals struggling with mental health issues.
Service Desk Analyst – Hybrid IT Support (5‑Month) in Ewell employer: Samaritans
Samaritans in Ewell is an exceptional employer that prioritises flexible working arrangements and fosters an inclusive environment, making it a perfect fit for those passionate about supporting mental health. Employees benefit from a collaborative work culture, opportunities for personal growth, and the chance to contribute meaningfully to the community, all while being part of a dedicated team focused on making a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst – Hybrid IT Support (5‑Month) in Ewell
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Samaritans and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle specific issues, as they might throw some real-life problems your way during the chat.
✨Tip Number 3
Show your passion for mental health! Make sure to express why you want to work with Samaritans and how you can contribute to their mission. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Desk Analyst – Hybrid IT Support (5‑Month) in Ewell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support. We want to see how your skills align with the role of a Service Desk Analyst, so don’t be shy about showcasing your 1st and 2nd line support experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting mental health initiatives and how your background makes you a great fit for Samaritans. We love seeing genuine enthusiasm!
Showcase Problem-Solving Skills:In your application, highlight specific examples where you've successfully resolved IT issues. We’re looking for candidates who can demonstrate their ability to manage requests through to resolution effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful role. Don’t miss out on the chance to make a difference!
How to prepare for a job interview at Samaritans
✨Know Your IT Stuff
Make sure you brush up on your 1st and 2nd line IT support skills. Familiarise yourself with common issues that staff and volunteers might face, and be ready to discuss how you've resolved similar problems in the past.
✨Show Your People Skills
Since this role involves helping others, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated with non-technical users and resolved their IT issues with patience and clarity.
✨Understand Their Mission
Research Samaritans and their commitment to mental health. Be prepared to discuss how your role as a Service Desk Analyst can contribute to their mission. Showing genuine interest in their work will set you apart from other candidates.
✨Flexibility is Key
Highlight your adaptability and willingness to work in a hybrid environment. Share experiences where you've successfully managed remote and in-person support, showcasing your ability to thrive in different working conditions.
