Samaritans Training School Manager in Ewell

Samaritans Training School - or STS for short - is our dedicated central training team who deliver high quality Samaritans training on behalf of branches and hubs. Our busy team delivers training to new and existing volunteers and staff members, throughout the year.

Contract terms: Permanent Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences. Homebased contract. In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month. This role requires regular out of hours working to oversee evening training delivery. Travel to our office in Ewell (Surrey) for in-person meetings is also required.

What you'll do:

• Lead the operational delivery of the Samaritans Training School, ensuring a high-quality virtual training provision.
• Set and uphold standards of training delivery and facilitation across the Samaritans Training School.
• Manage a high-performing training team.
• Support, coach and develop trainers to address skills gaps and drive continuous improvement.
• Schedule training courses balancing trainer availability and resource.
• Monitor and quality assess service delivery of training courses, using performance data and insight.
• Ensure training delivery is in line with best practice.
• Build strong relationships with staff, volunteers and other stakeholders.

What you'll bring:

• Proven experience leading the operational delivery of learning or onboarding training programmes.
• Experience of leading the delivery of virtual training.
• Excellent interpersonal skills, with the ability to communicate effectively both verbally and in written form.
• Ability to write clear and concise reports and presentations.
• Ability to manage multiple systems.
• Experience in building rotas and scheduling.
• Experience in managing, leading and developing a high performing team.
• Strong customer service and stakeholder management skills, with the ability to build strong working relationships.
• A training or facilitation qualification (desirable).
• Experience working with or managing volunteers, or within the charity sector (desirable).

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this. We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.