At a Glance
- Tasks: Enhance digital tools to support volunteers and improve services for those in need.
- Company: Join Samaritans, a compassionate organisation dedicated to saving lives.
- Benefits: Flexible hybrid working, excellent benefits, and a chance to make a real impact.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a mission-driven team that values your voice and expertise.
- Qualifications: Business Analyst qualification and experience with CRM systems required.
The predicted salary is between 44348 - 54204 £ per year.
We are looking for a Digital Business Analyst to join our Digital Services team at Samaritans. As a Digital Business Analyst, you’ll deliver new key digital tools and improvements to existing tools and processes used by volunteers in the UK and Republic of Ireland (ROI). You’ll improve outcomes for both volunteers and branch staff involved in the recruitment, onboarding, training and development of volunteers and providing safe and supported listening services to our callers. By improving current systems and delivering new digital tools, you’ll support Samaritans in achieving our vision that fewer people die by suicide.
A Business Analyst qualification is essential in this role, e.g. BCS International Diploma in Business Analysis, IIBA (CCBA), PMI‑PBA or equivalent.
What you’ll do:
- Assess stakeholder needs and define detailed requirements against the suitability of software solutions
- Deliver new digital tools which align with business objectives
- Consider how system developments and new technology can support service improvement
- Perform data‑mapping for system integration and migrations
- Develop and document process improvements
- Solve user issues submitted through our service desk
- Deliver training, guidance and support to system users
What you’ll bring:
- Proven experience in triaging user problems and identifying solutions
- Experience in performing gap‑analysis to identify best solution options
- Strong understanding of the role of technology in the enterprise architecture and how it integrates with other systems
- Experience delivering Salesforce or other CRM systems
- Ability to understand users and their needs, based on evidence and lived experience
- Ability to interpret, document and prioritise requirements that can be understood by both stakeholders and software suppliers
- Experience shaping online user journeys
- Comfortable communicating with internal and external stakeholders
- Ability to manage multiple projects and deadlines
At Samaritans, you’ll be part of a people‑first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives. We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported. You’ll join a values‑led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under‑represented at Samaritans.
If this sounds like the opportunity for you, please apply. You will be asked to answer short application questions and to upload your CV. We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: Monday 19th January 2026 at 09:00am
Interviews: w/c 26th January onwards
Digital Business Analyst in Ewell employer: Samaritans
At Samaritans, we pride ourselves on being a values-led organisation dedicated to saving lives through compassionate support and exceptional stewardship. As a Fundraising Assistant in our Ewell office, you'll enjoy a flexible hybrid working environment, generous annual leave, and the opportunity to grow your skills in fundraising and supporter care while making a meaningful impact in suicide prevention. Join a collaborative team where your contributions are valued, and help us create a culture of inclusivity and support for all.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Business Analyst in Ewell
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Samaritans!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
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We think you need these skills to ace Digital Business Analyst in Ewell
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Samaritans, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Samaritans
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Samaritans’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
