At a Glance
- Tasks: Manage and implement impactful campaigns to recruit and retain supporters.
- Company: Join the compassionate team at Samaritans, making a real difference.
- Benefits: Competitive salary, flexible hybrid working, and a supportive environment.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a mission-driven team that values your contributions and creativity.
- Qualifications: Experience in fundraising campaigns and strong project management skills.
The predicted salary is between 33000 - 34000 € per year.
We are looking for a Direct Marketing Officer to join our growing Individual Giving team at Samaritans. This role will assist in the creation, management and implementation of key campaigns and projects to recruit and retain supporters maximising loyalty and lifetime value.
A valued member of the team – you’ll also contribute to individual giving projects while supporting larger, strategic initiatives led by the 2 x Senior Direct Marketing Officers in the team. This is a brilliant time to join the IG team at Samaritans as we continue to drive forwards our ambitious plans to enable us to be there for all those who need us. We’re progressing some exciting new projects and you’ll have the opportunity to develop a variety of skills and knowledge. We are a supportive, creative, and ambitious team. We empower each other to achieve great things, and we’d love to have you join Samaritans and help us continue to succeed.
Contract: £33,000 to £34,000 per annum plus benefits
Full Time (35hrs per week)
Permanent
Hybrid working - Meeting in person and working collaboratively are things we value. This role is linked to our Ewell (Surrey) office with a blend of home working and office working. In-person working - at present, the team meet in the office 1-2 times per month. We are passionate about flexible working, talk to us about your preferences.
About the role
You’ll manage a portfolio of business-as-usual (BAU) campaigns while supporting wider strategic activity, helping to maximise supporter lifetime value and grow income. This is an exciting opportunity to work across a variety of channels and collaborate with teams and agencies to deliver impactful campaigns.
What you’ll do
- Deliver end-to-end individual giving campaigns across channels such as direct mail, email, telemarketing, DRTV, face-to-face and digital acquisition (PPC and meta)
- Plan, execute and optimise campaigns, including segmentation, creative development, production and analysis
- Monitor performance and produce regular reporting, ensuring campaigns meet income and budget targets
- Work with internal teams and external agencies to deliver high-quality, compliant campaigns
- Support donor stewardship by ensuring timely and effective supporter thanking
- Contribute to campaign reviews and continuous improvement
- Help develop long-term strategies for individual giving and supporter growth
- Manage suppliers and agencies to ensure delivery on time and within budget
About you
You’re a proactive and detail-oriented campaign manager with a passion for delivering great supporter experiences. You enjoy working collaboratively and using data to inform decisions and improve performance. You’re comfortable managing multiple projects and building strong relationships with both internal stakeholders and external partners.
What you will bring:
- Experience delivering individual giving or fundraising campaigns (multi-channel experience preferred)
- Strong organisational and project management skills
- Confidence using data and insights to inform campaign decisions
- Excellent communication skills, including copywriting and proofreading
- Experience working with agencies and external suppliers
- Collaborative approach and ability to manage competing priorities
At Samaritans, people matter deeply. We know that meaningful impact starts with how we support each other. We are committed to creating an inclusive, supportive and flexible workplace where everyone can thrive. We value diversity of thought, background and lived experience, and we actively encourage applications from people from all communities. Every person at Samaritans plays a role in helping fewer people die by suicide. If you are motivated by purpose, compassion and the opportunity to make a lasting difference, we would love to hear from you.
To Apply: If this sounds like the opportunity for you, please apply. You will be asked to answer short application questions and to upload your CV. Please note the application questions have a 300-word limit for each answer.
All applicants will receive notification of the outcome of their application, at the appropriate time. Applications close at 9am Thursday 18th June. We'll be reviewing applications as they come in and inviting candidates to interview throughout the process, so we encourage you to apply as soon as possible. We reserve the right to close the role early if we find the right candidate.
Locations
Direct Marketing Officer (Individual Giving) in Ewell, Surrey employer: Samaritans
Samaritans is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive and inclusive work culture. With a focus on flexible working arrangements and opportunities for personal growth, you will be part of a passionate team dedicated to making a meaningful impact in the community. Join us in our Ewell office, where collaboration and creativity thrive, as we work together to support those in need.
StudySmarter Expert Advice🤫
We think this is how you could land Direct Marketing Officer (Individual Giving) in Ewell, Surrey
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Samaritans and the Individual Giving team. Understanding their values and recent projects will help you connect better during the conversation.
✨Tip Number 2
Show off your campaign skills! Be ready to discuss specific examples of past campaigns you've managed. Highlight how you used data to drive decisions and improve performance – that’s what they’re looking for!
✨Tip Number 3
Ask questions! Prepare thoughtful questions about the role and the team’s goals. This shows your genuine interest and helps you figure out if it’s the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Samaritans team and making a difference.
We think you need these skills to ace Direct Marketing Officer (Individual Giving) in Ewell, Surrey
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see your unique voice and ideas, so don’t hold back. Remember, this is your chance to show us who you are beyond just your CV.
Tailor Your Answers:Make sure to tailor your responses to the specific role of Direct Marketing Officer. Highlight your relevant experience in individual giving campaigns and how it aligns with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Keep It Clear and Concise:With a 300-word limit for each answer, clarity is key! Stick to the point and make sure every word counts. Use bullet points if it helps to break down your thoughts and keep things organised.
Check Your Work:Before hitting that submit button, give your application a good proofread. Typos and errors can distract from your message, so take a moment to ensure everything is polished. We appreciate attention to detail!
How to prepare for a job interview at Samaritans
✨Know Your Campaigns
Before the interview, dive deep into Samaritans' recent individual giving campaigns. Familiarise yourself with their goals, strategies, and outcomes. This will not only show your genuine interest but also allow you to discuss how your experience aligns with their mission.
✨Showcase Your Data Skills
Since the role involves using data to inform decisions, be prepared to discuss specific examples of how you've used data in past campaigns. Bring along metrics or reports that highlight your impact, as this will demonstrate your analytical skills and ability to optimise campaign performance.
✨Emphasise Collaboration
Samaritans values teamwork, so be ready to share stories about how you've successfully collaborated with internal teams and external agencies. Highlight your communication skills and how you manage relationships to ensure projects run smoothly.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, upcoming projects, and how they measure success in individual giving. This shows you're not just interested in the role, but also in contributing to the team's growth and success.
