Fundraising and Events Administrator (Permanent) in Epsom, Surrey

At Samaritans, our vision is that fewer people die by suicide. Every day, our volunteers and staff provide life-saving emotional support to people in distress, and behind that work is a culture built on compassion, inclusion, learning and human connection.

We’re looking for an enthusiastic and organised Events Fundraising Assistant to join our Community & Events Fundraising team. This is a fantastic opportunity for someone who enjoys working with people, delivering great supporter experiences and being part of events that raise vital funds and awareness for Samaritans.

Contract: ~£25,500-£28,000 per annum plus benefits ~ Full Time (35hrs per week) ~ Permanent ~ Hybrid working - Meeting in person and working collaboratively are things we value. This role is linked to our Ewell (Surrey) office with a blend of home working and option to work out of our London office as required. ~ In-person working - expectation of a minimum of 2 office days per month. We are passionate about flexible working, talk to us about your preferences.

About the role: As Events Fundraising Assistant you’ll support the recruitment, care and stewardship of event participants making sure their fundraising experience across a diverse programme of mass participation and challenge events with Samaritans is exceptional. You will build long lasting relationships with supporters while developing valuable experience in charity events fundraising. You’ll work closely with colleagues across External Engagement, other central teams, and our incredible network of branch volunteers.

What you’ll do:

• Support the recruitment and stewardship of participants taking part in events and challenges
• Create engaging content for webpages, social media, fundraising materials and participant communications
• Deliver participant care plans that inspire fundraising and build lasting relationships with Samaritans
• Track and respond to participant enquiries via inboxes and other communication channels
• Maintain accurate participant records on our fundraising database
• Refresh and update events content on the Samaritans website and intranet
• Attend and represent Samaritans at fundraising events and social gatherings when required
• Help identify external trends in community and events fundraising

About you: You’re someone who thrives in a busy, people‑focused environment and enjoys juggling multiple priorities. You take pride in producing high‑quality work and bring a positive, adaptable attitude to everything you do. You’re comfortable communicating with a wide range of people and feel motivated by work that has real social impact.

What you will bring:

• Excellent written and verbal communication skills
• Strong organisational skills and great attention to detail
• The ability to manage competing priorities and meet deadlines
• A customer‑focused, supportive approach
• A genuine interest in community and social events
• Confidence building relationships and working as part of a team

Why Samaritans? At Samaritans, people matter deeply. We know that meaningful impact starts with how we support each other. We are committed to creating an inclusive, supportive and flexible workplace where everyone can thrive. We value diversity of thought, background and lived experience, and we actively encourage applications from people from all communities.

Every person at Samaritans plays a role in helping fewer people die by suicide. If you are motivated by purpose, compassion and the opportunity to make a lasting difference, we would love to hear from you.

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available below. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

To Apply: Please complete the application questions including those outlined below, and submit your CV. Please note the following questions have a 300-word limit for each answer.

• Q1 What interests you about working in community and events fundraising, and why do you want to work for Samaritans in particular?
• Q2 Please describe a time when you communicated with members of the public, supporters or stakeholders as part of an event, campaign or project. How did you ensure your communication was clear, supportive and appropriate, and how did you ensure they had a positive experience?
• Q3 This role involves managing multiple tasks such as participant enquiries, communications and record‑keeping. Please give an example of a time when you were responsible for organising multiple tasks or activities with competing deadlines. How did you plan your work, stay organised, and maintain attention to detail?
• Q4 How would you contribute positively as part of a team supporting community and social events? Please include an example of working collaboratively or supporting others.

At Samaritans, human connection is at the heart of everything we do. We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team. We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through. We recognise that some candidates may use assistive technology or tools to help with accessibility, structure or grammar.

Applications close at 9am Monday 1 June. All applicants will receive notification of the outcome of their application, at the appropriate time.

Interviews: Online interviews: 8 & 9 June.