At a Glance
- Tasks: Lead customer support operations and ensure satisfaction targets are met through various channels.
- Company: Samaipata, a forward-thinking company embracing AI in customer support.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on metrics and AI integration.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction with innovative solutions.
- Qualifications: Experience in leading support functions and strong problem-solving skills.
The predicted salary is between 50000 - 65000 £ per year.
Samaipata is looking for a Customer Support Lead in London with a hybrid work model. The role involves managing frontline support for customer inquiries through various channels while ensuring satisfaction targets are met.
The ideal candidate has previously led a support function, is metrics-driven, and is comfortable working in a dynamic environment where AI is strategically implemented. Strong problem-solving skills and a structured approach are essential for success.
Support Operations Lead - AI, CSAT & SLA (Hybrid London) employer: Samaipata
Samaipata is an exceptional employer that fosters a dynamic and innovative work culture, particularly in the vibrant city of London. With a strong emphasis on employee growth and development, we offer unique opportunities to lead in the evolving field of AI-driven customer support while enjoying the flexibility of a hybrid work model. Our commitment to employee satisfaction and a collaborative environment makes us a rewarding place for those seeking meaningful careers.
