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- Tasks: Engage and grow our coaching community while collaborating on innovative development strategies.
- Company: Fast-growing tech company focused on employee engagement and professional coaching.
- Benefits: Competitive salary, remote work, professional coaching access, and growth opportunities.
- Why this job: Join a mission-driven team making a global impact through coaching and empowerment.
- Qualifications: HR experience, knowledge of L&D, and a passion for community building.
- Other info: Dynamic, fast-paced environment with plenty of room for personal and professional growth.
The predicted salary is between 50000 - 70000 £ per year.
Location: Remote, within EST or GMT zone
At Sama, we are more than just a fast-growing, technology-driven coaching company. We are driven by our vision to elevate employee engagement to make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential. Today, we are tackling the $8.8 trillion employee engagement challenge head-on by providing accessible professional coaching to every employee via our app. Our evidence shows that when professional coaching is democratized, employees feel fulfilled and empowered, leading to more productive, agile companies that can retain their best people.
Your mission, should you choose to accept it:
We are seeking a dynamic individual from an HR background to step into the pivotal role of Coach Community & Customer Advisor. Working closely with the Coaching team, you will continue to grow and support a world-class Coach Community, ensuring we are the platform of choice for the best Executive Coaches around the world. You will leverage your knowledge of L&D to support the Growth Team, advising clients on building their development programs and exploring how Sama can partner with them via our development offerings.
Our ideal candidate is not only incredibly talented at building long-lasting relationships but is also deeply passionate about fostering engagement and empowerment, contributing to positive change on a global scale. This role will report to our CoFounder & Head Coach, Caitlin Foley. If you are a self-starter and relationship builder with experience in HR consulting, executive coaching, or learning and development (L&D), we would love to hear from you!
What you will be doing day to day:
- Community engagement: Lead efforts to unite our coaching community, organizing webinars and events to foster connection and collaboration. Regularly create new content to engage with our community.
- Sama best practices: Ensure that the coach community is well-informed of new features, adopting best practices aligned with Sama’s mission.
- Develop Offers: develop workshops, webinars, training and other initiatives, leveraging the coaches' experience and expertise.
- Liaise with the growth team: Collaborate with the growth team to develop strategies to introduce new products to our clients. Execute these strategies by coordinating with coaches.
- Data-driven growth: Use data and analytics to monitor usage, coach performance, and trends. Proactively develop strategies to increase engagement and maintain high performance.
- Cross-functional collaboration: Share insights across Marketing, Product, and Sales to drive product development and growth opportunities.
What you will need to succeed:
- Corporate HR experience, preferably within financial services, professional services or similar industries
- Extensive experience in and knowledge of learning and development (L&D)
- At least 2 years of experience working in a start-up, as a freelancer or consultant
- Ability to thrive in a fast-paced, dynamic work environment, delivering high-quality output
- Be a self-starter with an ownership mindset
- Knowledge of executive coaching would be beneficial
- Experience in sourcing coaching, training, and development services is a plus
Please note, this is not a coaching role.
What people would say about you:
- You have an entrepreneurial mindset and are autonomous
- You are a proactive problem solver
- You are extremely curious and driven by action
- You are scanning for new opportunities and potential challenges
- You have a bias for action—you are a doer
- You are open, trustworthy, and committed
- You are a team player who is accountable and happy to take on some leadership responsibilities when needed
What you will get:
- Compensation £50-70K
- Remote role, with lots of team collaboration
- Plenty of room for growth as our ambitious team grows too
- Access to a professional coach via our platform
- Regular training and development
Why join us?
We advocate that coaching creates a safe space to expand perspectives and provides tools to succeed, positively impacting diversity and inclusion, driving a culture of belonging. We are driven by our shared values:
- Adaptable: Creativity, flexibility, and efficiency in responding to challenges.
- Strive for Greatness: Pushing ourselves to deliver outstanding performance in everything we do.
- Open: We support and embrace a variety of experiences, thought, preferences and personalities.
- Honest: Always transparent and truthful.
- Fun: Fostering connection through a playful approach.
If you have finished reading this and feel this opportunity resonates with you, we are excited to hear from you.
Coach Community & Customer Advisor employer: Sama Europe Ltd
Contact Detail:
Sama Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coach Community & Customer Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the coaching and HR space on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get that interview, make sure to express your enthusiasm for employee engagement and coaching. Share personal stories or experiences that highlight your commitment to fostering empowerment and positive change.
✨Tip Number 3
Prepare for those tricky questions! Research common interview questions for roles in coaching and HR. Think about how your background in L&D can add value to the Coach Community & Customer Advisor position and practice articulating your thoughts clearly.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Coach Community & Customer Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Coach Community & Customer Advisor role. Highlight your HR experience and any relevant skills in learning and development that align with our mission at Sama.
Show Your Passion: We want to see your enthusiasm for coaching and employee engagement! Share examples of how you've fostered community or driven positive change in previous roles. Let your passion shine through!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at Sama Europe Ltd
✨Know the Company Inside Out
Before your interview, dive deep into Sama's mission and values. Understand how they tackle employee engagement and what makes their coaching platform unique. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Relationship-Building Skills
As a Coach Community & Customer Advisor, your ability to build relationships is key. Prepare examples from your past experiences where you've successfully engaged with clients or communities. Highlight how you fostered collaboration and connection, as this aligns perfectly with what Sama is looking for.
✨Be Data-Driven
Since the role involves using data to monitor performance and trends, come prepared with examples of how you've used data in previous roles. Discuss any strategies you've developed based on analytics and how they led to improved outcomes. This will demonstrate your analytical mindset and proactive approach.
✨Emphasise Your Adaptability
Sama values adaptability and a proactive mindset. Share instances where you've thrived in fast-paced environments or tackled unexpected challenges. This will show that you can handle the dynamic nature of the role and contribute positively to the team's growth.
