Account Manager in Leeds

We don’t just create video content - we make magic. Our work sparks emotion, drives results, and leaves a lasting impact. Based in Yorkshire but making waves across the UK and beyond, we’re proud to be the bold, different, and disruptive voice in a crowded industry. We’re a fast-growing team of passionate creatives on a mission to tell unforgettable stories for brands, people and causes. Our culture is fuelled by energy, collaboration, and a refusal to settle for ordinary. If you're someone who dreams big, creates boldly, and thrives in a buzzing team environment - keep reading.

Location: Cleckheaton, West Yorkshire

Hours: 9am–5pm

Salary: Competitive

Reports to: Sam Teale, Managing Director

Application Closing Date: Friday 30th January 2026

What You’ll Be Doing

We are looking for an organised, proactive, and people-driven Account Manager to join our growing team. This role is perfect for someone with 3-5 years of account management experience, ideally within a creative, production, or agency environment. You’ll be responsible for managing relationships with a wide range of clients, supporting them across multiple projects at any one time, and ensuring each project is delivered smoothly from brief to final output.

Key Responsibilities

• Client Relationship Management
  • Serve as the main point of contact for your assigned clients, ensuring their needs and expectations are consistently met.
  • Build and nurture strong, long-lasting relationships with new and existing clients.
  • Hold regular check-ins, calls, and meetings to discuss progress, gather feedback, and explore upcoming opportunities.
  • Organise client meetings, calls, and presentations.
  • Maintain accurate records of all communications, contracts, and project details.
  • Document meeting notes, agreed actions, and follow-ups to ensure alignment across all stakeholders.
  • Identify opportunities to upsell or promote additional services that support client goals.
• Project Planning and Coordination
  • Set up all new projects in Monday.com, ensuring details, notes, documents, and booking confirmations are organised correctly.
  • Send onboarding documents, agreements, and key information to clients at the start of each project.
  • Take detailed client briefs and translate them into clear internal project briefs and plans.
  • Write project brief documents outlining objectives, expectations, and deliverables.
  • Brief pre-production and videography teams to ensure clarity on client goals.
  • Collaborate with producers and creative teams to define scope, timelines, deliverables, and resources.
  • Proactively manage project schedules and adjust as needed to remain on track.
  • Book and manage all travel arrangements for shoots.
  • Send pre- and post-filming emails, including stills from initial footage where appropriate.
• Project Delivery and Execution
  • Monitor timelines, budgets, and deliverables, ensuring deadlines are met and clients are regularly updated.
  • Oversee all stages of the project lifecycle, including revisions, approvals, and feedback rounds.
  • Ensure all content meets client expectations in terms of quality, accuracy, and creative direction.
  • Act as a final quality control checkpoint before any content is delivered.
• Problem Solving and Issue Management
  • Anticipate potential issues and resolve them in a timely, professional manner.
  • Mediating between internal teams and clients to ensure smooth communication and practical, effective solutions.
• Finance and Administration
  • Track and manage client invoicing, including issuing invoices and following up on outstanding payments.
  • Ensure all necessary sign-offs are secured at key stages of the project.
• Creative and Strategic Input
  • Contribute to internal creative ideation sessions with insights from client objectives and broader market trends.
  • Provide feedback to internal teams to ensure creative output remains aligned with the client’s vision.

About You

Essential Skills & Experience

• Have 3-5 years of experience in account management within a creative, media, agency, or production setting.
• Proven ability to manage multiple projects and clients simultaneously.
• Highly organised with exceptional attention to detail.
• Confident communicator with strong interpersonal skills.
• Proactive, solutions-focused, and calm under pressure.
• Comfortable working collaboratively with multiple internal teams.
• Familiarity with project management tools (Monday.com experience is a bonus).
• Full UK driving licence (due to location and on-site work).
• Strong time management and organisational skills.

What We Offer

• Competitive salary
• 28 days’ holiday (including bank holidays)
• Birthday day off every year
• Company pension scheme
• Private healthcare plan
• Real opportunities for career progression

Why Work With Us?

• You’re not just joining a company - you’re becoming part of a bold creative movement.
• Work with amazing clients – From household brand names to ambitious SMEs, you’ll produce content for a wide range of industries and audiences.
• Travel with purpose – Whether it’s being a part of shooting on location across the UK or capturing stories in exciting global destinations.
• Shape the future – We’re not standing still. With big ambitions and even bigger ideas, we’re building something special.
• Creative freedom – Bring your ideas to the table, experiment with formats, and make your mark on projects that reach thousands (and sometimes millions).
• Collaborate with a top-tier team – You’ll be surrounded by passionate storytellers who are all pushing each other to raise the bar.
• A culture of growth – Whether it’s levelling up your skills, developing new specialisms, or stepping into leadership.
• Work that means something – We don’t just make videos. We make people feel something.

Sound Like You?

If you’re ready to push creative boundaries, craft powerful stories, and grow as an editor within a vibrant, forward-thinking team - we’d love to hear from you.

Eligibility

Applicants must have the right to work in the UK. No recruitment agencies please.