Field Research Executive Crawley UK

Do you thrive in fast‑paced environments where organisation and attention to detail make all the difference? Ready to play a key role in coordinating real‑world consumer research that shapes brands R&D decisions? Looking to grow your career in market research within a supportive team that values collaboration and continuous learning? If so, SAM has the right opportunity for you!

Who we are

We are the leading international sensory and consumer research company specializing in food, beverages, cosmetics, personal care, and other consumer products. We have 19 proprietary state-of-the-art facilities across France, Germany, Italy, Switzerland, Spain, United Kingdom, Morocco, China and the USA, and cover more than 65 countries through our network of approved partners. SAM provides tailor-made solutions, delivering actionable guidelines to make our clients’ brands and products memorable. SAM is a great place to work. Join SAM to work with the most competent, creative, and fun team in the industry and let your work, opinions and ideas contribute to the future of sensory and consumer research. Become your most extraordinary self with support and development throughout your career.

Best in class

Join our very diverse team of sensory scientists, food technologists, statisticians, psychologists, sociologists, strategic thinkers, marketeers, field managers, technicians and other sensory and research experienced colleagues. We're proud to be part of the Eurofins Group, a world-leader in Testing for Life. With about 61,000 employees, Eurofins is a global leader in testing services and over the last 20 years has been one of the fastest growing companies in the world, thanks to its innovation in technology and service.

Role Summary

The Field Research Executive will support the successful planning, coordination, and delivery of consumer research projects. Working closely with internal teams, interviewers, supervisors, and clients, the role ensures that fieldwork is conducted efficiently, accurately, and in full compliance with company procedures and quality standards.

Main Duties

• Collaborate with colleagues to set up and deliver consumer tests, ensuring all documented Project Management procedures are followed.
• Act as a first point of contact for interviewers and supervisors, responding to day-to-day queries and providing timely guidance and support via telephone and email.
• Provide regular and accurate updates on survey progress and completion using Red Jade and other designated research platforms.
• Take responsibility for the handling and storage of samples, ensuring full compliance with company procedures.
• Prepare all fieldwork documentation, materials, and equipment accurately and within required timelines.

Key Responsibilities

• Operational & Project Support

• Support colleagues across all aspects of project delivery, ensuring adherence to documented Project Management procedures.
• Organise and coordinate project logistics, including booking Field teams, venues, equipment, IT resources, couriers, and participant incentives.
• Respond to telephone and email enquiries from research participants and the field workforce.
• Maintain accurate and up-to-date project records, including regular updates in Red Jade and proficient use of Excel.
• Receive product samples, complete associated documentation, and coordinate distribution.
• Prepare field materials, including questionnaires, quotas, appointment schedules, instructions, rotations, respondent lists, and pay claims.
• Enter and maintain interviewer and supplier details on Field Plus and ESPM databases.
• Packing and unpacking equipment and paperwork from Field locations, ensuring all items are accounted for, clean, and fully operational.
• Attend fieldwork sessions as required, supporting interviewers to ensure smooth and effective delivery.

Quality & Compliance

• Ensure all quality control procedures are followed in line with ISO standards and SAM Research expectations.
• Order cash and voucher incentives and ensure accurate reconciliation following each project.

Personal Responsibilities

• Carry out all duties in accordance with the ethos, values, and company policies of SAM Sensory and Consumer Research UK Limited.
• Contribute positively to the growth and profitability of the business through high-quality work, effective communication, and strong collaboration with colleagues, the Field workforce, and clients.
• Strong IT skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent verbal and written communication skills.
• High level of attention to detail and organisational ability.
• Able to work under pressure in a fast-paced environment with time sensitive deadlines.