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- Tasks: As a Sales Co-ordinator, you'll ensure top-notch customer service and manage sales orders.
- Company: Join SAM, a family-run business with over 30 years of experience in quality MDF mouldings.
- Benefits: Enjoy a quarterly profit share, health care scheme, and generous holiday allowance.
- Why this job: Be part of a supportive team culture that values integrity, respect, and personal growth.
- Qualifications: GCSEs in Maths and English required, along with 6 months of customer-facing experience.
- Other info: Flexible working options and a commitment to employee wellbeing through various initiatives.
Location: Unit 1, 1 Orchard Way
As a Sales Co-Ordinator you will be responsible for delivering customer excellence from beginning to end providing a professional, approachable customer service to the SAM customer base. You will be responsible for overseeing the sales order processing, liaising with production, sales, technical and logistics.
Hours Of Work
Monday to Friday 8:30 - 17:00 (40 hours per week excluding break times)
Main Responsibilities of the Job
- Proactively pursue customer orders & agreed customer actions to ensure orders are produced as per customer requirements
- Ensure accurate and timely preparation of quotations using in house pricing matrix
- Working closely with sales, daily production, and planning departments to ensure orders are fulfilled on time and in full (OTIF)
- Being the first point of contact with designated customers in relation to all issues
- Dealing with and responding to ad hoc and customer enquiries (telephone / email)
- Handling customer complaints
- Operating and development of an ERP/sales order processing system (Processing/Checking order intake and order acknowledgements)
- Ensuring all administration is accurate, clear, concise and up to date to ensure accounts can be managed by relevant team members as and when required
- Providing backup support to extend the external sales team
- Supporting the delivery of departmental targets and KPIs through effective customer relationship management
- Management of House Accounts
- Any other duties as required
Essential Criteria
- Minimum of GCSE (or equivalent) grades A-C in Maths and English
- At least 6 months office/administrative experience dealing with customers
- Working to tight deadlines and proficient in Microsoft Office
- Strong interpersonal skills & influencing skills, with the ability to build relationships with customers and multiple departments within the business
- Ability to work to a high standard
- Good initiative & problem-solving ability
- Meticulous approach to accuracy
Desirable Criteria
- Previous account management experience
Why work for SAM?
- Quarterly Profit Share Bonus (average bonus over the last 3 years has been an additional 19% of salary/annual earnings)
- Total customer satisfaction bonus to a maximum amount of £800 per year – assuming no quality mistakes occur
- Free money back via Westfield health care scheme (available after 6 months service)
- Death in service cover = £20,000
- 5.6 weeks holiday (28 Days). 3 extra loyalty days can be accrued which is linked to service
- Auto enrolment on Day 1 to the SAM Pension scheme (ER contribute 4%)
- Homeworking policy
- Participants of the Work Well Live Well programme through which we carry out numerous wellbeing initiatives each year
- Annual team vote for company charity partner and regular team fundraising activities
- Monthly company value awards
- Bright idea awards
- Holiday treats
- Service Awards
About The Company
Founded by Sam and Julienne McCrea in 1990, SAM is still a family run business today. For over 30 years, SAM has been trusted by the construction and home improvement industries to manufacture quality MDF mouldings that have been fitted in homes, offices, hotels and other commercial buildings across the UK, Ireland, Europe and as far afield as the United States of America.
With factories and offices in Northern Ireland and England, and continued investment into our product quality, range, availability and delivery, SAM is well placed to provide a market leading, consistent and reliable service package to customers through our personable and professional team.
Company Culture
SAM is a family run business founded in 1990, with two sites in Antrim and Donington (Spalding, Lincolnshire). We have strong core values of Teamwork, Integrity, Respect, and Loyalty – ethics that apply throughout the business. Our commitment to our people is reflected in the fact that in 2004, we were the first manufacturing company in the world to achieve Investors in People Champion status. SAM is an Investors in People Gold accredited organisation since 2017. Our people have always been our greatest asset and our company’s success would not be possible without the hard work, dedication, and commitment of our employees.
Required Criteria
- GCSE English and Maths, Grade A – C or equivalent
- At least 6 months office/administrative experience dealing with customers
- Working to tight deadlines and proficient in Microsoft Office
- Strong interpersonal skills & influencing skills, with the ability to build relationships with customers and multiple departments within the business
- Ability to work to a high standard
- Good initiative & problem solving ability
- Meticulous approach to accuracy
Desired Criteria
- Previous account management experience
Closing Date
Thursday 31st July, 2025
Contract Type
Full-time
Salary
From £12.42 Hourly to £13.87 Hourly
Seniority level
Not Applicable
Employment type
Full-time
Job function
Sales and Business Development
Industries
Manufacturing
Sales Co-ordinator employer: SAM - Home of MDF Mouldings
Contact Detail:
SAM - Home of MDF Mouldings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Co-ordinator
✨Tip Number 1
Familiarise yourself with SAM's products and services. Understanding the specifics of MDF mouldings and how they fit into the construction and home improvement industries will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role involves liaising with customers and handling complaints, showcasing your ability to manage customer relationships will set you apart.
✨Tip Number 3
Demonstrate your proficiency in Microsoft Office during discussions. As the job requires working with various administrative tasks, being able to talk about your skills in Excel, Word, and other tools will be beneficial.
✨Tip Number 4
Prepare examples of how you've worked under tight deadlines. The ability to manage time effectively is crucial for this role, so having specific instances ready to share can show your capability to thrive in a fast-paced environment.
We think you need these skills to ace Sales Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any office or administrative roles where you've dealt with customers. Emphasise your interpersonal skills and any experience with sales order processing or ERP systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Sales Co-ordinator role at SAM. Mention specific responsibilities from the job description that excite you, such as customer relationship management and handling enquiries.
Showcase Your Skills: Clearly outline your proficiency in Microsoft Office and any problem-solving abilities. Provide examples of how you've worked under tight deadlines and maintained accuracy in previous roles.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A meticulous approach to your application reflects the attention to detail that SAM values in their employees.
How to prepare for a job interview at SAM - Home of MDF Mouldings
✨Know the Company
Before your interview, take some time to research SAM - Home of MDF Mouldings. Understand their products, values, and company culture. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Sales Co-ordinator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints, showcasing your strong interpersonal skills.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to resolve issues under tight deadlines, and be ready to explain your thought process and the outcome.
✨Showcase Your Attention to Detail
Accuracy is crucial in this role. Be prepared to discuss how you ensure precision in your work, especially when it comes to preparing quotations and managing sales orders. Highlight any tools or methods you use to maintain accuracy.
