At a Glance
- Tasks: Take and process customer orders while providing exceptional service.
- Company: Join the UK's leading textile recycling and clothing collection company.
- Benefits: Enjoy 26 days annual leave, virtual GP services, and a great pension scheme.
- Other info: Opportunities for career growth and wellbeing support.
- Why this job: Make a positive impact while working in a supportive and friendly environment.
- Qualifications: Attention to detail, self-motivated, and a team player with a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
This is a Permanent, Full‑time vacancy that will close in 12 days at 23:59 BST. Do you want to work for the UK's leading textile, recycling and clothing collection company that cares about its colleagues, stakeholders, and the planet? Read on.
Studio Music is part of the SP&S division of SATCoL. It provides sheet music to educational establishments, brass bands, music teachers and musicians. As part of the Studio Music team, the role holder will ensure that customers' orders are taken, processed and dispatched in line with company expectations.
Responsibilities:
- Answer telephone calls.
- Respond to emails.
- Take and process orders.
- Print and collate sheet music.
- Attend trade shows on an ad‑hoc basis.
Qualifications:
- Attention to detail.
- Self‑motivated.
- Positive attitude in delivering exceptional customer service.
- Pride in maintaining high standards.
- Adaptable, able to think on your feet.
- Ability to forward plan and good time management.
- Friendly personality and 'can‑do' approach.
- Team player.
Company Benefits:
- Annual Leave: starting at 26 days plus bank holidays, with the ability to buy an extra week.
- Virtual GP Service: phone consultations 24/7, video consultations 8am–10pm.
- Excellent Pension Scheme: defined contribution scheme, the company doubles contributions up to 6%, life assurance of 3× your salary.
- Company Sick Pay: paid from the end of your probation period, increases during your employment.
- Discounts: 25% discount on all original full‑priced products sold by SATCoL.
- Wellbeing Commitment: dedicated to the wellbeing of our teams.
We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.
Customer Service Assistant in Wellingborough employer: Salvation Army Trading Company
Join the UK's leading textile, recycling and clothing collection company, where your role as a Customer Service Assistant will be valued in a supportive and environmentally conscious work culture. With generous benefits including 26 days of annual leave, a robust pension scheme, and a commitment to employee wellbeing, you'll find ample opportunities for personal and professional growth while making a positive impact on the planet.
Contact Details:
Salvation Army Trading Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Wellingborough
✨Tip Number 1
Get to know the company! Research Studio Music and its values. When you understand what they stand for, you can tailor your approach and show how you fit right in with their mission.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls as a Customer Service Assistant, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common customer queries.
✨Tip Number 3
Show off your adaptability! During interviews, share examples of when you’ve had to think on your feet or manage your time effectively. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Service Assistant in Wellingborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight your attention to detail and positive attitude, as these are key traits we’re looking for. Use examples from your past experiences that showcase these skills!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for delivering exceptional customer service comes across!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Salvation Army Trading Company
✨Know the Company Inside Out
Before your interview, take some time to research Studio Music and its role within SATCoL. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, your ability to deliver exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your attention to detail and how you handle challenging situations with a positive attitude.
✨Demonstrate Adaptability
In this role, being adaptable is crucial. Think of instances where you had to think on your feet or adjust to unexpected changes. Share these stories during your interview to illustrate your flexibility and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.
