At a Glance
- Tasks: Lead a team of volunteers and ensure a fantastic shopping experience for customers.
- Company: Join a well-respected charity with a strong commitment to community and sustainability.
- Benefits: Enjoy 26 days annual leave, discounts, and a great pension scheme.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Make a positive impact while developing leadership skills in a supportive environment.
- Qualifications: Enthusiastic, adaptable, and passionate about customer service and sustainability.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for an enthusiastic Sales Assistant to support our shop manager and team of volunteers in making our shop as successful as possible.
Responsibilities
- Help to maintain high standards of visual merchandising throughout the shop.
- Assist our customers throughout their visit, from entering the shop to completing their purchase.
- Actively promote and explain the benefits of Gift Aid to customers and other various promotions.
- Complete all company paperwork, including cashing up and banking procedures.
- Encourage and assist in the training of volunteers.
- Assist in the sorting and preparation of all donated stock.
- Travel to other shops if part of a cluster from time to time.
- Support the Shop Manager in all aspects of best practice and Health and Safety Procedures.
- Be responsible for the daily running of the shop and management of volunteers in the manager’s absence.
- Ensure that personal behaviour reflects the visions and values of the company.
Qualifications
- Resilient, supportive, caring, hands-on and enthusiastic.
- Positive attitude in delivering exceptional customer service.
- Ability to make a positive change and take pride in maintaining high standards.
- Adaptable, able to think on your feet.
- Interest in the environment and sustainability.
- Engaging personality, desire to succeed and be the best you can be.
Hours: Shift basis Monday - Saturday.
Company Benefits
- Annual Leave – Starting at 26 days plus bank holidays, with the ability to buy an extra week.
- Virtual GP Service – Phone consultations available 24 hours a day, 7 days a week, and video consultations from 8am to 10pm.
- Excellent Pension Scheme – Defined Contribution Scheme, with the company doubling your contributions up to 6% and providing life assurance of 3× your salary.
- Company Sick Pay – Paid from the end of the probation period and increases during employment.
- Discounts – All colleagues are entitled to a 25% discount on all original, full priced products sold by SATCoL.
- Wellbeing Commitment – Commitment to the wellbeing of our teams as our single most important issue.
We are an equal opportunities employer and welcome applications from all sectors.
Shop Lead & Volunteer Team Coach in Surrey employer: Salvation Army Trading Company
Join a dynamic team at The Salvation Army, where your role as a Shop Lead & Volunteer Team Coach not only supports our mission but also fosters a vibrant work culture focused on community and sustainability. With generous benefits including 26 days of annual leave, a robust pension scheme, and a commitment to employee wellbeing, we empower our staff to grow and thrive while making a meaningful impact in the lives of others. Experience the satisfaction of leading a dedicated team of volunteers in a supportive environment that values your contributions and encourages personal development.
Contact Details:
Salvation Army Trading Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shop Lead & Volunteer Team Coach in Surrey
✨Tip Number 1
Get to know the shop and its values! Before your interview, pop in and chat with the team. This shows your enthusiasm and helps you understand what they’re all about.
✨Tip Number 2
Show off your customer service skills! Think of examples where you've gone above and beyond for customers. We want to see that you can deliver exceptional service just like they do.
✨Tip Number 3
Be ready to talk about teamwork! As a Shop Lead & Volunteer Team Coach, you'll be guiding volunteers. Share your experiences in training or leading teams to show you’re the right fit.
✨Tip Number 4
Don’t forget to highlight your adaptability! The shop environment can be fast-paced, so share how you’ve successfully handled changes or challenges in previous roles.
We think you need these skills to ace Shop Lead & Volunteer Team Coach in Surrey
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about supporting our shop and working with volunteers. A bit of personality goes a long way!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can maintain high standards and deliver exceptional customer service, so showcase those abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Shop Lead & Volunteer Team Coach position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Salvation Army Trading Company
✨Know the Shop Inside Out
Before your interview, take some time to familiarise yourself with the shop's layout, products, and any current promotions. This will not only show your enthusiasm but also help you answer questions about how you would assist customers and promote Gift Aid effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a challenging issue. This will demonstrate your positive attitude and ability to engage with customers.
✨Highlight Your Teamwork Experience
As a Shop Lead & Volunteer Team Coach, you'll be working closely with volunteers. Be ready to discuss your experience in training and supporting team members. Share specific instances where you encouraged others and contributed to a positive team environment.
✨Emphasise Your Adaptability
In retail, things can change quickly. Be prepared to talk about times when you had to think on your feet or adapt to new situations. This will show that you're resilient and can handle the dynamic nature of the role, especially when managing the shop in the manager's absence.
