Assistant Retail Manager in Glasgow

Assistant Retail Manager in Glasgow

Glasgow Full-Time 25000 - 30000 £ / year (est.) No working from home possible
Salvation Army Trading Company

At a Glance

  • Tasks: Support the manager in daily operations and engage with customers and volunteers.
  • Company: Join a top-rated company known for its commitment to community and sustainability.
  • Benefits: Enjoy 26 days holiday, virtual GP services, and a fantastic pension scheme.
  • Other info: No evening or Sunday shifts, plus opportunities for career growth.
  • Why this job: Make a positive impact while developing your skills in a supportive environment.
  • Qualifications: Customer service skills and a passion for helping others are essential.

The predicted salary is between 25000 - 30000 £ per year.

Permanent, full-time vacancy that will close in 11 days at 23:59 BST.

Do you want to work for a company that has been named in the UK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organisation to work for by Best Companies Ltd? Do you want to work for a company that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award? Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays? Do you need a new challenge that not only helps you to develop your skills but is integral to the community? Did we mention there is no evening or Sunday working too?!

Our managers lead from the front and take their colleagues and customers on an amazing journey! Do you have excellent customer service skills, innovative ideas and are dynamic by nature? If this is you, read on!

As the Assistant Manager, you will be supporting the manager in the day-to-day running of all areas of the business. This will include receiving donations, as well as organising collections from private houses and other locations. All of which will be processed and delivered to local SA shops, sold on the premises or redistributed. We will also be offering a repair and reuse service to the community, which helps divert as many unwanted goods away from landfill where practical. This is a very 'hands-on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis, you will have the responsibility for opening and closing the centre and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you:

  • Are resilient, supportive, caring, hands-on and enthusiastic
  • Possess a positive attitude in delivering exceptional customer service
  • Want to make a positive change
  • Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
  • Are adaptable; able to think on your feet
  • Have a passion for developing people
  • Have a keen interest in the environment and sustainability
  • Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

All Assistant Managers will be required to complete a DBS Check. We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Company Benefits:

  • Annual Leave: Starting at 26 days plus bank holidays, with the ability to buy an extra week.
  • Virtual GP Service: Phone consultations available 24 hours a day, 7 days a week, 365 days and video consultations from 8am to 10pm, 7 days a week.
  • Excellent Pension Scheme: SATCoL offers a Defined Contribution Scheme, with the company doubling your contributions, up to 6%, and giving you Life Assurance of 3 x your normal salary.
  • Company Sick Pay: This is paid from the end of your probation period and increases during your employment with us.
  • Discounts: All colleagues are entitled to a 25% discount of all original, full-priced products sold by SATCoL.
  • Wellbeing Commitment: Our colleagues are our most important asset, and we are committed to the wellbeing of our teams being our single most important issue.

Why join Salvation Army Trading Company Ltd (SATCoL)?

  • Be part of a continually developing and growing company who works tirelessly to help fund The Salvation Army’s vital work with vulnerable people in the UK by raising money.
  • Work for a company that cares for its colleagues, stakeholders, community and environment and encourages reuse and recycling through over 240 charity shops and donation centres, and a network of around 8,000 clothing banks.
  • We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands.
  • With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army.
  • We have a strong and positive culture, led by our values ‘Compassion, Accountability, Respect and Equality’ and our core purpose of ‘enabling mission and providing resource to help the work of The Salvation Army’. We truly CARE.
  • We believe in empowering people; therefore, our roles offer lots of independence. Whether you are part of our front-line collections team or our central support function, we encourage autonomy and embrace new ideas.
  • Whatever our colleagues’ workplace aspirations, SATCoL supports them at all levels to grow and succeed, believing in internal development and promoting from within wherever possible.
  • We value every colleague, no matter what department or role you work in. Inclusivity underpins our strong team ethic and allows for collaborative working to help one another be successful.
  • We offer a wide variety of opportunities that offer a range of exciting challenges and new experiences, where no two days are the same.

Assistant Retail Manager in Glasgow employer: Salvation Army Trading Company

At Salvation Army Trading Company Ltd, we pride ourselves on being an excellent employer that values community engagement and personal growth. Our flexible volunteer roles not only allow you to contribute to vital charitable work but also offer opportunities to develop new skills, meet like-minded individuals, and enjoy a supportive work culture. With perks such as travel reimbursement, staff discounts, and access to a comprehensive employee benefits platform, volunteering with us is a rewarding experience that makes a real difference in the lives of others.

Salvation Army Trading Company

Contact Details:

Salvation Army Trading Company Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Assistant Retail Manager in Glasgow

Get Your Retail Game On

Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!

Join Retail Networks and Forums

Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Salvation Army Trading Company, so don’t miss out on building those relationships!

Be Ready for Busy Season Opportunities

Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.

Show Off Your Customer Service Skills

Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Salvation Army Trading Company!

We think you need these skills to ace Assistant Retail Manager in Glasgow

Customer Service Skills
Leadership Skills
Organisational Skills
Recruitment and Training
Problem-Solving Skills
Adaptability
Communication Skills

Some tips for your application 🫡

Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.

Tailor Your CV for Retail:When applying for a full-time role like this one at Salvation Army Trading Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.

Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Salvation Army Trading Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!

Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Salvation Army Trading Company that you’re ready to jump in and contribute right away!

How to prepare for a job interview at Salvation Army Trading Company

Show Off Your Customer Service Skills

Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!

Familiarity with Point of Sale Systems

Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!

Understand Product Knowledge

Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.

Be Ready for Role-Playing Scenarios

Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!