At a Glance
- Tasks: Take and process customer orders while providing exceptional service.
- Company: Join the UK's leading textile recycling and clothing collection company.
- Benefits: Enjoy 26 days annual leave, virtual GP services, and a great pension scheme.
- Other info: Opportunities for career growth and wellbeing support.
- Why this job: Make a positive impact while working in a supportive and friendly environment.
- Qualifications: Attention to detail, self-motivated, and a team player with a positive attitude.
The predicted salary is between 20000 - 25000 £ per year.
This is a Permanent, Full‑time vacancy that will close in 12 days at 23:59 BST. Do you want to work for the UK's leading textile, recycling and clothing collection company that cares about its colleagues, stakeholders, and the planet? Read on.
Studio Music is part of the SP&S division of SATCoL. It provides sheet music to educational establishments, brass bands, music teachers and musicians. As part of the Studio Music team, the role holder will ensure that customers' orders are taken, processed and dispatched in line with company expectations.
Responsibilities:
- Answer telephone calls.
- Respond to emails.
- Take and process orders.
- Print and collate sheet music.
- Attend trade shows on an ad‑hoc basis.
Qualifications:
- Attention to detail.
- Self‑motivated.
- Positive attitude in delivering exceptional customer service.
- Pride in maintaining high standards.
- Adaptable, able to think on your feet.
- Ability to forward plan and good time management.
- Friendly personality and 'can‑do' approach.
- Team player.
Company Benefits:
- Annual Leave: starting at 26 days plus bank holidays, with the ability to buy an extra week.
- Virtual GP Service: phone consultations 24/7, video consultations 8am–10pm.
- Excellent Pension Scheme: defined contribution scheme, the company doubles contributions up to 6%, life assurance of 3× your salary.
- Company Sick Pay: paid from the end of your probation period, increases during your employment.
- Discounts: 25% discount on all original full‑priced products sold by SATCoL.
- Wellbeing Commitment: dedicated to the wellbeing of our teams.
We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.
Customer Service Assistant employer: Salvation Army Trading Company
Join the UK's leading textile, recycling and clothing collection company, where your contributions truly matter. With a strong commitment to employee wellbeing, we offer generous benefits including 26 days of annual leave, a robust pension scheme, and a supportive work culture that fosters growth and teamwork. Located in a vibrant community, our team thrives on delivering exceptional customer service while making a positive impact on the planet.
Contact Details:
Salvation Army Trading Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Studio Music and its values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or difficult customers. Role-playing with a friend can help you feel more confident when it comes to answering those tough questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Studio Music.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show off your 'can-do' attitude and how you can bring a positive vibe to our team.
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight your attention to detail and any relevant experience that shows you can handle orders and customer queries like a pro!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to get your skills and experiences across quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us at Studio Music.
How to prepare for a job interview at Salvation Army Trading Company
✨Know the Company
Before your interview, take some time to research Studio Music and its role within SATCoL. Understanding their mission, values, and the services they provide will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Assistant, you'll need to demonstrate your ability to handle customer inquiries effectively. Prepare examples from your past experiences where you've gone above and beyond for customers, highlighting your attention to detail and positive attitude.
✨Practice Common Interview Questions
Anticipate questions related to order processing, time management, and teamwork. Practising your responses will help you feel more confident during the interview. Think about how you can incorporate your 'can-do' approach into your answers.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role or the company culture. This shows your enthusiasm and helps you determine if it's the right fit for you. Consider asking about the team dynamics or opportunities for professional development.
