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- Tasks: Support daily operations, handle donations, and manage collections for a charity.
- Company: Join a community-focused charity with a commitment to sustainability.
- Benefits: 26 days annual leave, virtual GP service, and 25% discount on products.
- Other info: Great opportunity for career growth and team wellbeing support.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Enthusiastic, adaptable, and passionate about customer service and sustainability.
The predicted salary is between 24000 - 30000 £ per year.
About the role
As the Assistant Manager you will support the manager in the day‑to‑day running of all areas of the business. You will receive donations, organise collections from private houses and other locations, process and deliver these to local charity shops, sell them on premises or redistribute them. You will also play a key role in offering repair and reuse services to divert unwanted goods from landfill where practical.
Key responsibilities
- Support the manager with the overall operation of the donation centre.
- Handle donations, organise collections, process and deliver items to local charity shops.
- Open and close the centre each day.
- Respond to queries raised by customers, head office and the team.
- Recruit, train and manage volunteers and staff.
Qualifications & skills
- Resilient, supportive, caring, hands‑on and enthusiastic.
- Positive attitude with a commitment to exceptional customer service.
- Ability to make a positive change in the community.
- Strong pride in maintaining high standards for colleagues, stakeholders and sustainability.
- Adaptability and ability to think on your feet.
- Passion for developing people.
- Interest in the environment and sustainability.
- Engaging personality with a desire to succeed and be the best you can be.
Other requirements
All Assistant Managers must complete a DBS Check.
Equal opportunity statement
We are an equal opportunities employer and welcome applications from all sectors.
Benefits
- Annual leave starting at 26 days plus bank holidays (additional week available for purchase).
- Virtual GP service with 24/7 phone and video consultations.
- Defined contribution pension scheme with company doubling up to 6% plus life assurance of 3× normal salary.
- Company sick pay from the end of probation, increasing with employment.
- 25% discount on all original, full‑priced products sold by the company.
- Commitment to team wellbeing and support.
Assistant Retail Manager employer: Salvation Army Trading Company
Contact Detail:
Salvation Army Trading Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Retail Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This will help you connect with the team and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your skills align with the role of Assistant Retail Manager. We want you to highlight your experience in customer service and teamwork, so be ready to share specific examples!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Retail Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Share why you're excited about supporting the community and how you can contribute to our mission of sustainability. A genuine passion can really make your application stand out.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant experience in retail, customer service, or volunteer management. We want to see how you can support our team effectively!
Craft a Personal Cover Letter: Use your cover letter to tell us a bit about yourself and why you’re the perfect fit for the Assistant Retail Manager role. Be personable and engaging – we love to get to know our applicants beyond just their qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Salvation Army Trading Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Retail Manager. Familiarise yourself with the day-to-day operations of a donation centre, including handling donations and managing collections. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves recruiting, training, and managing volunteers and staff, be prepared to discuss your experience in these areas. Share specific examples of how you've successfully led a team or supported others in a previous job. Highlight your ability to engage with people and create a positive environment.
✨Demonstrate Your Commitment to Sustainability
Given the focus on sustainability and community impact, come ready to discuss your passion for these topics. Think of examples where you've contributed to environmental initiatives or made a positive change in your community. This will resonate well with the interviewers and show that you align with their values.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask at the end. Inquire about the company’s future plans for sustainability or how they support their staff's development. This not only shows your interest but also helps you gauge if the company is the right fit for you.