At a Glance
- Tasks: Lead daily operations of our charity shop and create a welcoming environment.
- Company: Join a passionate charity focused on community and sustainability.
- Benefits: Generous annual leave, health support, and a pension scheme with company contributions.
- Other info: Opportunity to work with volunteers and local businesses for impactful initiatives.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Strong leadership, communication skills, and a positive attitude towards customer service.
The predicted salary is between 20250 - 24750 £ per year.
Job Overview
We are looking for a Shop Manager to run the day‑to‑day operations of our charity shop.
The role focuses on customer service, donation preparation, staff and volunteer management, local partnerships and maintaining high standards for the shop’s environment.
Responsibilities
- Manage daily shop operations and ensure a welcoming, customer‑friendly environment.
- Prepare, sort and display donated items, handling manual tasks as required.
- Recruit, train and maintain a pool of skilled volunteers for collection, sorting and customer service.
- Collaborate with local businesses, Salvation Army Corps and community members to secure donations and volunteering opportunities.
- Maintain shop standards, inventory and financial records.
- Promote the shop’s mission and values to customers and the public.
- Ensure compliance with health and safety, finance and charity regulations.
Qualifications & Experience
- Resilient, supportive and enthusiastic leadership style.
- Positive attitude and commitment to exceptional customer service.
- Experience managing staff or volunteers preferred.
- Strong organisational and communication skills.
- Interest in sustainability and reuse/recycling initiatives.
- Previous retail or charity shop experience is an advantage.
- Required
- All Shop Managers must complete an Enhanced DBS Check.
Benefits
- Annual leave starting at 26 days plus bank holidays (with optional extension). You can purchase an additional week.
- Virtual GP service with 24/7 phone access and video consultations 8 am–10 pm, 7 days a week.
- Defined Contribution pension scheme – company matches contributions up to 6% and provides life assurance of 3 × salary.
- Company sick pay from the end of probation, growing with tenure.
- 25% discount on all original, full‑price products sold by SATCo L.
- Well‑being commitment and support for colleagues' health and work‑life balance.
- Equal Opportunities
We are an equal opportunities employer and welcome applications from all sectors. This advert may close sooner than the stated date in extreme circumstances.
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Shop Manager in North East employer: Salvation Army Trading Company
Join Salvation Army Trading Company Ltd (SATCoL), the UK's leading textile recycling and clothing collection company, where you can make a meaningful impact in your community while enjoying exceptional benefits like a virtual GP service, a fantastic pension scheme, and 26 days of holiday plus bank holidays. Our supportive work culture fosters personal growth and autonomy, allowing you to lead your own Donation Centre with a dynamic team, all while contributing to our mission of helping vulnerable people across the UK.
Contact Details:
Salvation Army Trading Company Recruitment Team
