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- Tasks: Lead a shop, ensuring excellent customer service and managing donations.
- Company: Join an award-winning charity retailer that values its people and the planet.
- Benefits: Enjoy 26 days holiday, virtual GP service, and a fantastic pension scheme.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong customer service skills and a passion for sustainability.
- Other info: No evening or Sunday work, plus great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to work for a company that has been named in The UK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organisation to work for by Best Companies Ltd? Do you want to work for a company that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award? Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market?
Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays? Do you need a new challenge that not only helps you to develop your skills, but is integral to the community? Did we mention, there is no evening or Sunday working too?
Our managers lead from the front and take their colleagues and customers on an amazing journey! Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop? If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!
As the Manager you will be responsible for the day to day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.
In addition to a number of paid employees you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare donations for sale as well as giving our customers the service that they deserve. This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people.
All key responsibilities and desirable skills can be found on the Job Description when you apply.
- Are resilient, supportive, caring, hands on and enthusiastic
- Possess a positive attitude in delivering exceptional customer service
- Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
- Have a dynamic leadership style with an appetite for success
- Have a passion for developing people
- Possess fantastic ideas for partnerships to deliver re-use and repair services with the local connections and knowledge to make them happen
- Have a keen interest in the environment and sustainability
- Have an engaging personality, the desire to succeed and be the best you can be
THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!
All Shop Managers will be required to complete an Enhanced DBS Check. We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.
Shop Manager in Telford employer: Salvation Army Trading Co. Ltd.
Contact Detail:
Salvation Army Trading Co. Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Telford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will not only help you tailor your approach but also show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the charity sector. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios specific to shop management. Think about how you'd handle customer service challenges or motivate volunteers – they want to see your dynamic leadership style in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and ready to make a difference in the community!
We think you need these skills to ace Shop Manager in Telford
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer service and making a difference in the community. Share your experiences that highlight your passion for charity work and leadership.
Tailor Your CV: Make sure your CV is tailored to the Shop Manager role. Highlight relevant skills and experiences that match the job description. We love seeing how your unique background can contribute to our team, so don’t hold back on showcasing your achievements!
Be Authentic: We value authenticity, so be yourself in your application. Share your personal story and what drives you to apply for this position. We’re looking for dynamic individuals who can bring their personality to the shop and create a welcoming environment for everyone.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing company culture right there.
How to prepare for a job interview at Salvation Army Trading Co. Ltd.
✨Know the Company Inside Out
Before your interview, make sure you research The Salvation Army Trading Company Ltd thoroughly. Understand their mission, values, and recent achievements, like being named in The UK’s Top 25 Best Large Companies. This will show your genuine interest and help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Shop Manager, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you turned a negative experience into a positive one, as this will demonstrate your commitment to customer satisfaction.
✨Highlight Your Leadership Style
The role requires dynamic leadership, so be ready to discuss your approach to managing a team. Share stories that illustrate how you've motivated staff or volunteers, resolved conflicts, or fostered a positive work environment. This will help them see you as a supportive and effective leader.
✨Discuss Community Engagement Ideas
Since establishing links with local businesses and the community is crucial, come prepared with innovative ideas for partnerships. Think about how you can leverage local connections to enhance donations and volunteer recruitment. This shows you're proactive and ready to make a real impact.