Tenancy Sustainment Officer

Tenancy Sustainment Officer

Full-Time 28800 - 43200 £ / year (est.) No working from home possible
Salvation Army Housing Association

At a Glance

  • Tasks: Support residents in maintaining their tenancies and manage rent collection.
  • Company: Join the Salvation Army Homes team making a difference in people's lives.
  • Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
  • Other info: Be part of a mission-driven organisation with a strong community focus.
  • Why this job: Make a real impact by helping residents thrive in their homes.
  • Qualifications: Experience in housing management or customer service is a plus.

The predicted salary is between 28800 - 43200 £ per year.

We have an exciting opportunity for a Tenancy Sustainment officer to join our team in Preston. This is a key post contributing to the delivery of Salvation Army Homes housing services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service. You will co-ordinate tenancy management and rent collection to ensure all housing management is effective.

Tenancy Sustainment Officer employer: Salvation Army Housing Association

Salvation Army Homes is an exceptional employer, offering a supportive and inclusive work culture that values individual differences and champions personal growth. As a Service Manager at the Surrey Women's Service, you will not only have the opportunity to make a meaningful impact on the lives of vulnerable women but also benefit from generous annual leave, comprehensive healthcare plans, and professional development support. Join us in transforming lives while enjoying a fulfilling career in a dynamic environment where your contributions are truly valued.

Salvation Army Housing Association

Contact Details:

Salvation Army Housing Association Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Tenancy Sustainment Officer

Tip Number 1

Network like a pro! Reach out to people in the housing sector, especially those who work with tenancy sustainment. A friendly chat can lead to insider info about job openings or even a referral.

Tip Number 2

Prepare for interviews by researching common questions for Tenancy Sustainment Officers. Think about how your experience aligns with the role and be ready to share specific examples of how you've helped residents in the past.

Tip Number 3

Show your passion for resident-focused services! During interviews, highlight your commitment to supporting tenants and improving their living conditions. This will resonate well with potential employers.

Tip Number 4

Don’t forget to apply through our website! We’ve got loads of opportunities that might not be listed elsewhere. Plus, it shows you’re genuinely interested in joining our team at Salvation Army Homes.

We think you need these skills to ace Tenancy Sustainment Officer

Tenancy Management
Rent Collection
Resident Focused Service
Communication Skills
Problem-Solving Skills
Co-ordination Skills
Customer Service

Some tips for your application 🫡

Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Sustainment Officer. We want to see how you can contribute to our resident-focused service!

Showcase Relevant Experience:When detailing your previous roles, focus on any experience related to tenancy management or housing services. We love seeing how you've made a difference in similar positions!

Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!

Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.

How to prepare for a job interview at Salvation Army Housing Association

Know Your Stuff

Make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with the Salvation Army Homes housing services and their corporate aims. This will help you answer questions confidently and show that you're genuinely interested in the position.

Showcase Your People Skills

As this role is all about delivering a resident-focused service, be prepared to discuss your experience in managing relationships and resolving conflicts. Think of specific examples where you've successfully supported residents or clients, as this will demonstrate your suitability for the role.

Prepare for Scenario Questions

Expect to face scenario-based questions during the interview. These might involve tenancy management or rent collection challenges. Practise how you would handle these situations, focusing on your problem-solving skills and ability to remain calm under pressure.

Ask Thoughtful Questions

At the end of the interview, don’t forget to ask insightful questions about the team, the challenges they face, or the future direction of the housing services. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.