Stakeholder Officer

About The Role About the Role of Stakeholder Officer We are a national supported housing provider and are geographically dispersed across England and we are on the lookout for a Stakeholder Officer. Who has a passion for delivering exceptional customer service, driving continuous improvement and living the ethos of #OneTeam. Complaints handling is a key area of the Stakeholder Officer position andhow we handle complaints has a direct impact on resident satisfaction and presents an opportunity to improve our services moving forward. What you will be doing: Maintain oversight of all live complaints, MP enquires and disrepair cases in the organisation. Identity learning from service failures, complaints and surveys, taking action to ensure colleagues use this learning to demonstrate service improvement Writing letters, emails and other forms of communication in a clear and consistent manner, and supporting colleagues by reviewing their letters Liaison between our different teams to collate evidence for complaints, disrepair and MP enquires Provide an excellent level of service and customer care both within Salvation Army Homes, for residents, the general public and external bodies. This role is a hybrid role working from our Bolton Office. About The Candidate About You: We\’re looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. Along side: Proactive and self-motivated with a can-do attitude Demonstrable empathy with our residents and with strong customer care skills ensuring a resident-focused approach Experience of administering complaints, disrepair cases, MP enquiries or similarly complex process and coordination of input from various teams Experience of working in a customer orientated environment Good business acumen and commercially minded whilst working flexibly to prioritise and meet competing deadlines Benefits of working as a Stakeholder: In return for helping to transform lives, well give you access to some great benefits. These include: 26 days annual leave (plus bank holidays) rising to 31 days An extra day off on your birthday A High Street discount scheme (great savings both on and off-line) Pension with life assurance Discounted private medical insurance Occupational Sick Pay A full Induction package and training relevant to the role Long service awards from 2.5 years Support to learn and develop your career About The Company About us: A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. Thats where you come in. As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible JBRP1_UKTJ