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- Tasks: Help tenants manage their rent and provide support for those in need.
- Company: Join Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy 26 days annual leave, discounts, pension, health assistance, and training opportunities.
- Why this job: Make a real impact on people's lives while working in a supportive, community-focused environment.
- Qualifications: Looking for passionate, resilient communicators with great customer service skills.
- Other info: This is a 12-month maternity cover role; apply early as we may close applications soon.
The predicted salary is between 28800 - 43200 £ per year.
About The Role Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, on a 12 months fixed term maternity cover basis, covering our North services in England. About the Role of Income Management Officer At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. this rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements. You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income. About The Candidate We’re looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be: A confident, capable communicator with knowledge of a range of methods to problem solve Customer focusedwith great customer service experience and the ability to engage with challenging customers Able to inspire and engage others, and enhance learning through reflection and positive risk taking. A natural people-person and team player. Excited by developing and implementing savvy new ideas. Unfazed by having several competing priorities to manage. Able to use technology in day-to-day work. Benefits of working as an Income Management Officer In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes, 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays A high street discount scheme (great savings both online and in-store) Pension with life assurance Health assistance programme Training opportunities to aide your own personal and professional development About The Company A registered social landlord andone of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness. Salvation Army Homesis committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. Thats where you come in. As an equal opportunities employer,Salvation Army Homesis committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply forSalvation Army Homesopportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible JBRP1_UKTJ
Salvation Army Housing Association | Income Management Officer | bolton, greater manchester employer: Salvation Army Housing Association
Contact Detail:
Salvation Army Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salvation Army Housing Association | Income Management Officer | bolton, greater manchester
✨Tip Number 1
Familiarize yourself with the specific challenges faced by tenants in the housing sector, especially those who have experienced homelessness. Understanding their needs will help you connect better during interviews and demonstrate your empathy.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed difficult customer interactions in the past. This will highlight your ability to engage with challenging customers effectively.
✨Tip Number 3
Research the Salvation Army Homes' values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely passionate about their work.
✨Tip Number 4
Prepare to discuss innovative ideas you have for improving income management services. This role values creativity, so demonstrating your ability to think outside the box will be a big plus.
We think you need these skills to ace Salvation Army Housing Association | Income Management Officer | bolton, greater manchester
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Income Management Officer position. Understand the key responsibilities and the qualities that Salvation Army Homes is looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize your customer service experience, problem-solving abilities, and any previous work in housing or support services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting tenants and creating sustainable communities. Use specific examples from your past experiences to demonstrate how you embody the qualities they are seeking.
Highlight Your Communication Skills: In both your CV and cover letter, make sure to emphasize your communication skills. Provide examples of how you've successfully engaged with challenging customers or worked as part of a team to achieve common goals.
How to prepare for a job interview at Salvation Army Housing Association
✨Show Your Passion for Community Support
Make sure to express your enthusiasm for working with tenants and your commitment to creating sustainable communities. Share specific examples of how you've positively influenced others in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you successfully resolved challenges, especially in customer service. Highlight your ability to engage with difficult customers and turn situations around.
✨Highlight Your Communication Skills
As a confident communicator, be ready to showcase your ability to connect with people. Practice articulating your thoughts clearly and empathetically, as this role requires engaging with diverse individuals.
✨Emphasize Adaptability and Resilience
The role involves managing multiple priorities, so share experiences that demonstrate your resilience and adaptability in fast-paced environments. Discuss how you stay organized and focused under pressure.
