At a Glance
- Tasks: Support residents in sustaining their tenancies and manage housing applications effectively.
- Company: Join the Salvation Army Homes, a leader in supported housing services.
- Benefits: Enjoy 26 days annual leave, birthday off, and discounts on high street shopping.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.
You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.
Working with our residents, you will be key to increasing their ability to sustain a tenancy when they are housed in our move on properties and when they transition out of the scheme.
Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards. Clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living.
A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
Benefits of working as a Tenancy Sustainment Officer:
- 26 days annual leave rising to 31 days
- £100 when you start work, plus £250 at 6 months service and another £250 at 12 months service
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour.
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Officer Training employer: Salvation Army Housing Association
Salvation Army Homes is an exceptional employer, offering a supportive and inclusive work environment at Mildmay House, where you can make a real difference in the lives of vulnerable individuals. With generous benefits such as 26 days of annual leave, a birthday off, and opportunities for professional development, we prioritise employee well-being and growth. Join us in our mission to transform lives while enjoying a fulfilling career that values compassion and teamwork.
Contact Detail:
Salvation Army Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Officer Training
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Salvation Army Homes. Building relationships can give us the inside scoop on job openings and help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Salvation Army Homes tick and be ready to share how your skills align with their mission. We want to see your passion for helping others shine through!
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform. Remember, we’re looking for genuine responses that reflect your commitment to supporting residents.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Officer Training
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of our residents at Mildmay House.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Sustainment Officer. We love seeing candidates who understand our mission and values!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Salvation Army Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the key aspects of tenancy management, rent collection, and how to support residents in their journey towards independent living. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
Since this role involves working closely with vulnerable individuals, it's crucial to demonstrate your ability to build relationships. Prepare examples from your past experiences where you've successfully supported others or resolved conflicts. Highlighting your empathy and communication skills will resonate well with the interviewers.
✨Align with Their Values
Salvation Army Homes values individuals who are passionate about helping others thrive. During the interview, express how your personal values align with their mission. Share stories that reflect your commitment to making a positive impact in people's lives, especially those facing challenges like homelessness or mental health issues.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
