Salvation Army Homes The Role We are looking for an experienced and customer-focused Neighbourhood Manager to provide a high-quality housing management service across the Northwest region. Working closely with residents and partner agencies, you will be responsible for managing tenancies, resolving neighbourhood issues and supporting customers to successfully sustain their homes. This role offers the opportunity to make a genuine difference to people's lives while helping create safe, sustainable and vibrant communities. What youll be doing
Delivering an effective tenancy and neighbourhood management service. Supporting customers to sustain their tenancies. Investigating and resolving anti-social behaviour and tenancy breaches. Undertaking estate inspections and neighbourhood visits. Responding to customer enquiries and resolving issues promptly. Building positive relationships with residents and external partners. Promoting community engagement and neighbourhood pride. Maintaining accurate records and case management systems. What youll bring
Experience within housing, tenancy or neighbourhood management. Excellent communication and customer service skills. Strong problem-solving and conflict-resolution abilities. Experience of managing a varied caseload independently. A flexible and proactive approach to service delivery. Working Arrangements This is a hybrid role offering a balance of home-based working and regular travel within your designated region. As a Neighbourhood Manager, you will primarily work from home while managing a portfolio of schemes and tenancies across your patch. The role requires regular travel to schemes and communities to undertake tenancy management activities, resident engagement, estate inspections, partnership meetings, property visits, and investigations. As travel is an essential requirement of the role, a full UK driving licence and access to a vehicle are desirable This role offers the flexibility of hybrid working while maintaining a strong focus on resident engagement and visibility within our communities. Additional Information This role does not include line management responsibilities. Areas of responsibility may change from time to time to support evolving business and customer needs. Our Offer In return, we offer a competitive and supportive benefits package, including:
26 days annual leave plus
Neighbourhood Manager - North West in London employer: Salvation Army Housing Association
At Salvation Army Homes, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of survivors of domestic abuse. Our supportive work culture fosters collaboration and personal growth, offering employees opportunities for professional development while aligning with our mission to serve those in need. Located in a community-focused environment, we provide a fulfilling career path where your contributions directly enhance the well-being of vulnerable individuals.
Contact Details:
Salvation Army Housing Association Recruitment Team
