At a Glance
- Tasks: Support residents in sustaining tenancies and manage rent collection effectively.
- Company: Join Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy 26 days annual leave, birthday off, and financial bonuses.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for helping others and strong communication skills.
The predicted salary is between 25000 - 30000 € per year.
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service. You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents. Working with our residents, you will be key to increasing their ability to sustain a tenancy when they are housed in our move on properties and when they transition out of the scheme.
Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards. Clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living.
A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
Benefits of working as a Tenancy Sustainment Officer:
- 26 days annual leave rising to 31 days
- £100 when you start work, plus £250 at 6 months service and another £250 at 12 months service
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents.
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Collections Officer in Liverpool employer: Salvation Army Housing Association
Salvation Army Homes is an exceptional employer, offering a supportive and inclusive work environment at Mildmay House, where staff are dedicated to transforming the lives of vulnerable individuals. With generous benefits such as 26 days annual leave, financial incentives for service milestones, and opportunities for professional development, employees are empowered to thrive in their roles while making a meaningful impact in the community. The culture at Mildmay fosters strong relationships with residents, ensuring that every team member feels valued and part of a mission-driven organisation.
Contact Detail:
Salvation Army Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer in Liverpool
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Salvation Army Homes. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Tenancy Sustainment Officer, you'll be working closely with residents. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Showcase your passion for helping others! During your interview, share personal stories or experiences that highlight your commitment to supporting vulnerable individuals. This will resonate with the interviewers and demonstrate your alignment with their mission.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Collections Officer in Liverpool
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of our residents at Mildmay House.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Sustainment Officer. We love seeing candidates who understand our mission and values!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This helps us get to know you better without sifting through too much info.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Salvation Army Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the key aspects of tenancy management and rent collection, as well as the importance of supporting residents in their journey towards independent living.
✨Show Your Passion for Helping Others
During the interview, express your genuine passion for working with vulnerable individuals. Share any relevant experiences where you've made a positive impact on someone's life, as this aligns perfectly with the values of Salvation Army Homes.
✨Prepare Questions That Matter
Think of insightful questions to ask your interviewers about the team dynamics at Mildmay House or how they measure success in supporting residents. This shows your interest in the role and helps you gauge if it's the right fit for you.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be ready to discuss examples of how you've successfully collaborated with others in previous positions. Highlight your ability to work effectively within a team to deliver excellent services to residents.
