Salvation Army Homes
The Role
We are looking for an experienced and customer-focused Neighbourhood Manager to provide a high-quality housing management service across London and the South East region while also supporting the development and performance of an Assistant Neighbourhood Manager.
Working closely with residents and partner agencies, alongside providing day-to-day leadership, you will be responsible for managing tenancies, resolving neighbourhood issues and supporting customers to successfully sustain their homes.
This role offers the opportunity to make a genuine difference to people's lives while helping create safe, sustainable and vibrant communities.
What you'll be doing Delivering an effective tenancy and neighbourhood management service.
Supporting customers to sustain their tenancies.
Investigating and resolving anti-social behaviour and tenancy breaches.
Undertaking estate inspections and neighbourhood visits.
Managing and supporting one Assistant Neighbourhood Manager.
Monitoring performance and contribute to service improvements.
Responding to customer enquiries and resolving issues promptly.
Building positive relationships with residents and external partners.
Promoting community engagement and neighbourhood pride.
Maintaining accurate records and case management systems.
What you'll bring Experience within housing, tenancy or neighbourhood management.
Excellent communication and customer service skills.
Pervious supervisory, coaching or people management experience.
Strong problem-solving and conflict-resolution abilities.
Experience of managing a varied caseload independently.
A flexible and proactive approach to service delivery.
Working Arrangements
This is a hybrid role offering a balance of home-based working and regular travel within your designated region.
As a Neighbourhood Manager, you will primarily work from home while managing a portfolio of schemes and tenancies across your patch. The role requires regular travel to schemes and communities to undertake tenancy management activities, resident engagement, estate inspections, partnership meetings, property visits, and investigations.
As travel is an essential requirement of the role, a full UK driving licence ...
Neighbourhood Manager - London & South East in East Kilbride employer: Salvation Army Housing Association
At Salvation Army Homes, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of survivors of domestic abuse. Our supportive work culture fosters collaboration and personal growth, offering employees opportunities for professional development while aligning with our mission to serve those in need. Located in a community-focused environment, we provide a fulfilling career path where your contributions directly enhance the well-being of vulnerable individuals.
Contact Details:
Salvation Army Housing Association Recruitment Team
