At a Glance
- Tasks: Provide top-notch customer service and support to residents in a dynamic environment.
- Company: Join the Salvation Army Homes, a caring community-focused organisation.
- Benefits: Enjoy 26 days annual leave, healthcare benefits, and flexible working hours.
- Other info: Hybrid role with opportunities for career growth and a fun, inclusive culture.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26116 - 28000 £ per year.
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.
What you'll be doing
- Handling customer enquiries via telephone.
- Responding to emails in a professional and timely manner.
- Assisting customers through web chat services.
- Managing written correspondence and providing accurate information and advice.
- Resolving enquiries at the first point of contact wherever possible, ensuring a high standard of customer service.
What you'll bring
- Be a confident and capable communicator, not fazed by difficult situations.
- Be able to build trusting, professional relationships and have a high level of resilience.
- Take an asset-based approach to empowering people to develop their skills, strengths and talents.
- Have good knowledge or experience of working with homeless people, and/or supporting vulnerable people or groups.
- Understand or learn about community resources and organisations that can help our clients.
Working Arrangements
This is a hybrid position based in Bolton, with 28 hours per week worked over five days, Monday to Friday, with flexible core working hours to support work-life balance. The postholder must be able to travel and work within Bolton.
Our Offer
- 26 days annual leave plus bank holidays, increasing to 31 days.
- Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support).
- Matched pension scheme up to 6% (with salary sacrifice option).
- Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay.
- Occupational sick pay.
- Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support.
- Paid volunteering days.
- Cycle to Work Scheme.
- Discounted private medical insurance.
- Support to learn, broaden your skills and develop your career.
- A fun and inclusive work culture where individual differences are valued and championed.
Closing date: 21 August 2026 (please note we may close the vacancy early if we receive a large volume of applications).
About The Company
Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people. If you join our passionate staff team you will be contributing to our mission; Safe Homes. Transform Lives where you will make a positive difference to residents, who are at the heart of everything we do.
Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role. As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.
Customer Services Assistant employer: Salvation Army Housing Association
Salvation Army Homes is an exceptional employer, offering a supportive and inclusive work culture that values individual differences and champions personal growth. As a Service Manager at the Surrey Women's Service, you will not only have the opportunity to make a meaningful impact on the lives of vulnerable women but also benefit from generous annual leave, comprehensive healthcare plans, and professional development support. Join us in transforming lives while enjoying a fulfilling career in a dynamic environment where your contributions are truly valued.
Contact Details:
Salvation Army Housing Association Recruitment Team
