At a Glance
- Tasks: Support residents in sustaining their tenancies and manage housing applications effectively.
- Company: Join Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy 26 days annual leave, birthday off, discounts, and career development support.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Passion for helping others and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.
You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.
Working with our residents, you will be key to increasing their ability to sustain a tenancy when they are housed in our move on properties and when they transition out of the scheme.
Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards. Clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living.
A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
Benefits of working as a Tenancy Sustainment Officer:
- 26 days annual leave rising to 31 days
- £100 when you start work, plus £250 at 6 months service and another £250 at 12 months service
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour.
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Pensions Officer in Birkenhead employer: Salvation Army Housing Association
Salvation Army Homes is an exceptional employer, offering a supportive and inclusive work environment at Mildmay House, where staff are dedicated to transforming the lives of vulnerable individuals. With generous benefits such as 26 days annual leave, a birthday day off, and opportunities for career development, employees are empowered to thrive both personally and professionally while making a meaningful impact in the community.
Contact Detail:
Salvation Army Housing Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Officer in Birkenhead
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, especially those connected to Salvation Army Homes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Understand how your personal values align with Salvation Army Homes' mission to transform lives. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share specific examples of how you've supported individuals in the past, especially in challenging situations. This will demonstrate your commitment to the role of Tenancy Sustainment Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Salvation Army Homes team.
We think you need these skills to ace Pensions Officer in Birkenhead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping others and making a difference in their lives. Share personal experiences or motivations that connect you to the mission of Salvation Army Homes.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for specific examples that demonstrate your ability to manage tenancies and support residents effectively. The more relevant, the better!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your qualifications stand out. Remember, we want to get to know you quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our values there. We can’t wait to hear from you!
How to prepare for a job interview at Salvation Army Housing Association
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the key aspects of tenancy management, rent collection, and how to support residents in their journey towards independent living.
✨Show Your Passion for Helping Others
During the interview, express your genuine enthusiasm for working with vulnerable individuals. Share personal experiences or examples that highlight your commitment to making a positive impact in people's lives, as this aligns with the values of Salvation Army Homes.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations related to tenancy sustainment. Think through potential scenarios, such as dealing with difficult tenants or ensuring health and safety standards, and prepare clear, thoughtful responses.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the organisation. Inquire about the team dynamics at Mildmay House or how they measure success in supporting residents, which demonstrates your eagerness to contribute effectively.
