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- Tasks: Support residents in sustaining their tenancies and manage housing services effectively.
- Company: Join Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy 26 days annual leave, birthday off, discounts, and career development support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Empathy, strong communication skills, and ability to inspire young people.
- Other info: Flexible hours and opportunities for outdoor activities included.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Tenancy Sustainment officer to join our team at Bruce House. This is a key post contributing to the delivery of Salvation Army Homes housing services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service. You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will ensure supported accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes Residents. You will work with our Residents to increase their ability to sustain a tenancy when they leave our service.
A Tenancy Sustainment officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
- Demonstrable empathy with the client group
- Confident and capable communicator with the ability to inspire, engage and challenge
- Ability to enable young people to sustain a tenancy
- Great verbal, written and influencing skills
- Ability to use a computer, e.g., Microsoft packages and capacity to successfully navigate support packages used by saha
- Able to be flexible with working hours to accommodate a working rota in conjunction with the needs of the service and team members
- Willingness to take part in outdoor/residential activity on occasion
- Ability to plan forward, prepare and deliver life skills sessions
- Proactive and self-motivated with a can do attitude
In return for helping to transform lives, we’ll give you access to some great benefits. These include:
- 26 days annual leave rising to 31 days
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents. That’s where you come in.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Tenancy Sustainment Officer in London employer: Salvation Army Housing Association (saha)
Contact Detail:
Salvation Army Housing Association (saha) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in London
✨Tip Number 1
Get to know the company! Research Salvation Army Homes and their values. When you understand what they stand for, you can tailor your conversations to show how you align with their mission. This will make you stand out during interviews.
✨Tip Number 2
Practice your communication skills! As a Tenancy Sustainment Officer, you'll need to inspire and engage residents. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your empathy! During interviews, share personal stories or experiences that highlight your ability to connect with vulnerable individuals. This will demonstrate your genuine passion for helping others thrive.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Salvation Army Homes. Don’t miss out on this opportunity!
We think you need these skills to ace Tenancy Sustainment Officer in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of our residents.
Tailor Your Experience: Make sure to highlight any relevant experience you have in tenancy management or working with vulnerable groups. We love seeing how your background aligns with what we do at Salvation Army Homes.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Salvation Army Housing Association (saha)
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with the key responsibilities like tenancy management and rent collection. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves working with vulnerable individuals, it's crucial to demonstrate your empathy during the interview. Share examples from your past experiences where you've helped others or made a positive impact. This will highlight your ability to connect with residents and support them effectively.
✨Communicate Clearly
As a Tenancy Sustainment Officer, you'll need to inspire and engage with residents. Practice articulating your thoughts clearly and concisely. During the interview, use specific examples to illustrate your communication skills, whether it’s through written reports or verbal interactions.
✨Be Proactive and Flexible
The job requires a proactive attitude and flexibility in working hours. Be prepared to discuss how you've adapted to changing situations in the past. Highlight any experiences where you've taken the initiative to solve problems or improve processes, as this will resonate well with the interviewers.
