At a Glance
- Tasks: Provide friendly support to tenants via phone, email, and web chat.
- Company: Join the Salvation Army Homes team in Bolton, dedicated to community support.
- Benefits: Flexible hours for work-life balance and a supportive team environment.
- Other info: Opportunity to work in a caring organisation focused on Safe Homes.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26739 - 29000 £ per year.
Salvation Army Homes in Bolton is seeking a Customer Services Assistant to deliver a friendly, multi-channel service to tenants and applicants.
You will handle enquiries by phone, email, and web chat, provide accurate information, and resolve issues at first contact where possible.
The role is 28 hours over five days, with a flexible core schedule to support work-life balance. You’ll join a supportive team committed to Safe Homes.
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Hybrid Customer Services Advisor: Housing & Community Support in Bolton employer: Salvation Army Housing Association (saha)
At Salvation Army Housing Association, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and inclusivity, providing employees with ample opportunities for personal and professional growth. Located in Surrey, our team is committed to empowering women facing homelessness and domestic abuse, ensuring that every staff member feels valued and inspired to make a difference.
Contact Details:
Salvation Army Housing Association (saha) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Services Advisor: Housing & Community Support in Bolton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Salvation Army Housing Association (saha) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Salvation Army Housing Association (saha) and let us see your personality shine through!
We think you need these skills to ace Hybrid Customer Services Advisor: Housing & Community Support in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Salvation Army Housing Association (saha).
Get Familiar with Our Brand:Before applying, take some time to learn about Salvation Army Housing Association (saha) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Salvation Army Housing Association (saha)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Salvation Army Housing Association (saha).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Salvation Army Housing Association (saha) will surely appreciate.
