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- Tasks: Provide 1st and 2nd line support remotely and in-person for a leading social landlord.
- Company: Join a prominent social landlord dedicated to transforming lives through quality support services.
- Benefits: Flexible hybrid working, competitive salary, and the chance to make a real difference.
- Why this job: Be part of a team that values your skills and helps improve community lives.
- Qualifications: Experience in ICT support and knowledge of Windows and Apple devices required.
- Other info: Must be within one hour’s drive of Reading for occasional in-person support.
The predicted salary is between 30000 - 40000 £ per year.
A prominent social landlord is seeking a Service Desk Analyst to join their hybrid ICT Service Desk team in Reading. The role involves providing 1st and 2nd line support remotely and in-person when necessary.
Candidates should have experience in ICT support, a solid understanding of various devices including Windows and Apple, and must be within one hour’s drive of Reading.
This position offers an opportunity to be part of an organization dedicated to transforming lives through quality support services.
Hybrid Service Desk Analyst (South) — Remote Support in Reading employer: Salvation Army Homes
Contact Detail:
Salvation Army Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst (South) — Remote Support in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. We should be ready to showcase our knowledge of Windows and Apple devices, as well as our problem-solving abilities.
✨Tip Number 3
Don’t forget to highlight your soft skills! Communication and teamwork are key in a hybrid role. Let’s show them how we can connect with users and work well with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to match what they’re looking for in a Service Desk Analyst.
We think you need these skills to ace Hybrid Service Desk Analyst (South) — Remote Support in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ICT support, especially with Windows and Apple devices. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing quality support services and how you can contribute to transforming lives. Keep it personal and engaging – we love a good story!
Show Off Your Communication Skills: As a Service Desk Analyst, communication is key. In your application, highlight any experience you have in dealing with customers or colleagues, especially in tricky situations. We want to know you can handle both 1st and 2nd line support with ease!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Salvation Army Homes
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Windows and Apple devices. Be prepared to discuss common issues and solutions you've encountered in your previous roles. This will show that you’re not just familiar with the tech, but that you can troubleshoot effectively.
✨Showcase Your Support Skills
Think of specific examples where you've provided excellent 1st and 2nd line support. Whether it’s resolving a tricky issue or helping a colleague, having these stories ready will demonstrate your hands-on experience and problem-solving abilities.
✨Understand the Company’s Mission
Research the social landlord's mission and values. Being able to articulate how your role as a Service Desk Analyst contributes to transforming lives through quality support services will resonate well with the interviewers.
✨Prepare for Remote Support Scenarios
Since this role involves remote support, think about how you would handle various scenarios. Prepare to discuss tools and techniques you use for effective remote troubleshooting, as well as how you maintain communication with users during the process.