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- Tasks: Support residents in sustaining their tenancies and manage housing applications effectively.
- Company: Join Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy 26 days annual leave, birthday off, and financial support options.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for helping others and strong communication skills are essential.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House.
This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.
You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.
Working with our residents, you will be key to increasing their ability to sustain a tenancy when they are housed in our move on properties and when they transition out of the scheme.
Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards. Clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living.
A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
Benefits of working as a Tenancy Sustainment Officer:
- 26 days annual leave rising to 31 days
- £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour.
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Tenancy Sustainment Officer in Liverpool employer: Salvation Army Homes
Contact Detail:
Salvation Army Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors. Attend local events or join online forums where you can connect with others who share your passion for helping vulnerable individuals. You never know who might have a lead on a job opportunity!
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand what makes Salvation Army Homes tick, and be ready to discuss how your personal values align with theirs. This will show that you're not just looking for any job, but that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your interview skills with a friend or family member. Get comfortable talking about your experiences and how they relate to the role of a Tenancy Sustainment Officer. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mildmay House and making a real impact in the community.
We think you need these skills to ace Tenancy Sustainment Officer in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of our residents at Mildmay House.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Tenancy Sustainment Officer. We love seeing candidates who understand our mission and values!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the right fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Salvation Army Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the key tasks like tenancy management, rent collection, and supporting residents in their journey towards independent living. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your People Skills
As this role involves working closely with vulnerable individuals, it's crucial to highlight your interpersonal skills. Prepare examples of how you've built relationships or supported others in challenging situations. This will show that you can connect with residents and help them thrive.
✨Understand the Company Values
Research Salvation Army Homes and its mission to transform lives. Be ready to discuss how your personal values align with theirs, especially around compassion and support for those in need. This will demonstrate your commitment to their cause and your fit within the team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the organisation. Ask about the team dynamics, training opportunities, or how success is measured in the position. This shows your genuine interest and helps you assess if it's the right fit for you.
