At a Glance
- Tasks: Support tenants by managing rent collection and providing financial advice.
- Company: Join the Salvation Army Homes, a leader in supported housing.
- Benefits: Enjoy 26 days annual leave, discounts, pension, and health support.
- Other info: Be part of a team dedicated to transforming lives and building communities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England.
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock.
You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements. You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.
Responsibilities
- Deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements.
- Ensure all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.
Qualifications
- A confident, capable communicator with knowledge of a range of methods to problem solve.
- Customer focused with great customer service experience and the ability to engage with challenging customers.
- Able to inspire and engage others, and enhance learning through reflection and positive risk taking.
- A natural people‑person and team player.
- Excited by developing and implementing savvy new ideas.
- Unfazed by having several competing priorities to manage.
- Able to use technology in day-to-day work.
Benefits
- 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays.
- A high street discount scheme (great savings both online and in-store).
- Pension with life assurance.
- Health assistance programme.
- Training opportunities to aid your own personal and professional development.
About the Company
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person‑centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour.
Equal Opportunities
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
Income Management Officer employer: Salvation Army Homes
At Salvation Army Homes, we pride ourselves on being an exceptional employer that values creativity, empathy, and community spirit. Our supportive work culture fosters personal and professional growth, offering extensive training opportunities and a generous benefits package, including up to 31 days of annual leave and a health assistance programme. Join us in making a meaningful impact in the lives of vulnerable individuals while enjoying a fulfilling career in a dynamic team environment across our North services in England.
StudySmarter Expert Advice🤫
We think this is how you could land Income Management Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to Salvation Army Homes. Attend local events or online webinars to meet potential colleagues and learn more about the community.
✨Tip Number 2
Show your passion! When you get the chance to chat with interviewers, share your enthusiasm for helping vulnerable communities. Talk about any relevant experiences that highlight your empathy and problem-solving skills.
✨Tip Number 3
Prepare for situational questions! Think of examples where you've successfully managed competing priorities or engaged challenging customers. This will show you're ready to tackle the demands of the Income Management Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Salvation Army Homes team.
We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping others shine through. We want to see how your passion for creating sustainable communities aligns with our mission at Salvation Army Homes.
Tailor Your Experience:Make sure to highlight your relevant experience in income management and customer service. We love seeing how your skills can directly contribute to our goals, so don’t hold back on those examples!
Be Personable:Remember, we’re looking for a natural people-person! Use your application to showcase your communication skills and ability to engage with diverse individuals. A friendly tone can go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Salvation Army Homes
✨Know Your Stuff
Make sure you understand the role of an Income Management Officer inside out. Familiarise yourself with the key responsibilities, especially around rent income collection and recovery services. Brush up on relevant legislation and Salvation Army Homes policies so you can speak confidently about how you would apply them in real scenarios.
✨Show Your People Skills
This role is all about engaging with tenants and helping them navigate their financial situations. Prepare examples of how you've successfully communicated with challenging customers in the past. Highlight your empathy and problem-solving skills to demonstrate that you're not just a numbers person, but someone who genuinely cares about making a difference.
✨Be Ready to Inspire
Salvation Army Homes values creativity and the ability to inspire others. Think of innovative ideas you've implemented in previous roles that have positively impacted your team or community. Be ready to discuss how you can bring that same energy to this position and help develop the strengths of the tenants.
✨Prepare for Competing Priorities
In this role, you'll likely juggle multiple tasks at once. Come prepared with examples of how you've managed competing priorities effectively in the past. This will show that you're organised and can handle the demands of the job without getting overwhelmed.
