Salvation Army Homes
The Role
We are looking for an experienced and customer-focused Neighbourhood Manager to provide a high-quality housing management service across London and the South East region while also supporting the development and performance of an Assistant Neighbourhood Manager.
Working closely with residents and partner agencies, alongside providing day-to-day leadership, you will be responsible for managing tenancies, resolving neighbourhood issues and supporting customers to successfully sustain their homes.
This role offers the opportunity to make a genuine difference to people's lives while helping create safe, sustainable and vibrant communities.
What you’ll be doing
- Delivering an effective tenancy and neighbourhood management service.
- Supporting customers to sustain their tenancies.
- Investigating and resolving anti-social behaviour and tenancy breaches.
- Undertaking estate inspections and neighbourhood visits.
- Managing and supporting one Assistant Neighbourhood Manager.
- Monitoring performance and contribute to service improvements.
- Responding to customer enquiries and resolving issues promptly.
- Building positive relationships with residents and external partners.
- Promoting community engagement and neighbourhood pride.
- Maintaining accurate records and case management systems.
What you’ll bring
- Experience within housing, tenancy or neighbourhood management.
- Excellent communication and customer service skills.
- Pervious supervisory, coaching or people management experience.
- Strong problem-solving and conflict-resolution abilities.
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Neighbourhood Manager - London & South East in City of London employer: Salvation Army Homes
At Salvation Army Homes, we pride ourselves on being an excellent employer dedicated to making a positive impact in the lives of young people. Our supportive work culture fosters inclusivity and personal growth, offering a comprehensive benefits package that includes generous leave, healthcare support, and opportunities for professional development. Located in Preston, our team is passionate about co-production and ensuring that the voices of those we serve are at the forefront of our mission, 'Safe Homes. Transform Lives'.
