At a Glance
- Tasks: Support tenants and manage rent income while creating sustainable communities.
- Company: Join the Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy 26-31 days annual leave, discounts, pension, and training opportunities.
- Other info: Be part of a diverse team dedicated to transforming lives.
- Why this job: Make a real difference in people's lives and help build stronger communities.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England.
About the Role of Income Management Officer
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements. You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.
About You
- A confident, capable communicator with knowledge of a range of methods to problem solve.
- Customer focused with great customer service experience and the ability to engage with challenging customers.
- Able to inspire and engage others, and enhance learning through reflection and positive risk taking.
- A natural people-person and team player.
- Excited by developing and implementing savvy new ideas.
- Unfazed by having several competing priorities to manage.
- Able to use technology in day-to-day work.
Benefits of working as an Income Management Officer
- 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays.
- A high street discount scheme (great savings both online and in-store).
- Pension with life assurance.
- Health assistance programme.
- Training opportunities to aid your own personal and professional development.
About Us
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person-centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Rent Income & Tenant Support Specialist in Bolton employer: Salvation Army Homes
At Salvation Army Homes, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our team members enjoy generous benefits such as 26 days of annual leave, a high street discount scheme, and extensive training opportunities that promote personal and professional growth. Located in the heart of North England, our culture is centred around collaboration and empowerment, allowing you to make a meaningful impact in the lives of vulnerable individuals while developing your own skills and career.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Income & Tenant Support Specialist in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Salvation Army Homes and understanding their mission. Think about how your skills align with their goals of supporting vulnerable communities. Show them you're not just another candidate; you're passionate about making a difference!
✨Tip Number 3
Practice your communication skills! As a Rent Income & Tenant Support Specialist, you'll need to engage with various stakeholders. Role-play common scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the amazing work we do at Salvation Army Homes.
We think you need these skills to ace Rent Income & Tenant Support Specialist in Bolton
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for inspiring people and creating sustainable communities shine through in your application. We want to see how your values align with our mission at Salvation Army Homes.
Highlight Your People Skills:As a Rent Income & Tenant Support Specialist, being a natural people-person is key. Make sure to share examples of how you've engaged with challenging customers and turned situations around.
Be Creative and Proactive:We love fresh ideas! Don’t hesitate to showcase any innovative approaches you’ve taken in previous roles. This will demonstrate your ability to develop and implement savvy new ideas.
Apply Early!:We might close the vacancy early if we get enough applications, so don’t wait! Head over to our website and submit your application as soon as you can to avoid missing out on this exciting opportunity.
How to prepare for a job interview at Salvation Army Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Management Officer. Familiarise yourself with the key responsibilities, such as rent income collection and tenant support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about engaging with tenants and supporting them, be ready to share examples of how you've successfully communicated with challenging customers in the past. Highlight your empathy and problem-solving skills to demonstrate that you can handle various situations with ease.
✨Bring Ideas to the Table
Salvation Army Homes values creativity and innovation. Think of a few savvy ideas or strategies you could implement to improve tenant support or income management. Presenting these during your interview will show that you're proactive and excited about contributing to the team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to manage competing priorities and engage with tenants. Practice responding to these types of questions by thinking through real-life examples where you've successfully navigated similar challenges.
