At a Glance
- Tasks: Inspire and support tenants while managing rent collection and recovery services.
- Company: Join Salvation Army Homes, a leading provider of supported housing in the UK.
- Benefits: Enjoy 26 days annual leave, discounts, pension, and training opportunities.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives and help build sustainable communities.
- Qualifications: Passionate about customer service with strong communication and problem-solving skills.
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England.
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements. You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.
We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:
- A confident, capable communicator with knowledge of a range of methods to problem solve
- Customer focused with great customer service experience and the ability to engage with challenging customers
- Able to inspire and engage others, and enhance learning through reflection and positive risk taking.
- A natural people-person and team player.
- Excited by developing and implementing savvy new ideas.
- Unfazed by having several competing priorities to manage.
- Able to use technology in day-to-day work.
In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes:
- 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays
- A high street discount scheme (great savings both online and in-store)
- Pension with life assurance
- Health assistance programme
- Training opportunities to aide your own personal and professional development
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents. That’s where you come in.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Income Management Officer in Bolton employer: Salvation Army Homes
At Salvation Army Homes, we pride ourselves on being an exceptional employer dedicated to transforming lives and fostering sustainable communities. Our supportive work culture encourages personal and professional growth, offering extensive training opportunities and a generous benefits package, including up to 31 days of annual leave and a health assistance programme. Join us in making a meaningful impact while enjoying a fulfilling career in a dynamic team environment across our North services in England.
StudySmarter Expert Advice🤫
We think this is how you could land Income Management Officer in Bolton
✨Tip Number 1
Get to know the company! Research Salvation Army Homes and their mission. Understanding their values will help you connect with the team during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Income Management Officer role. Personal connections can give you an edge!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've demonstrated problem-solving, customer service, and teamwork. Being ready to share these stories will showcase your skills and fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Salvation Army Homes. Don’t miss out on this opportunity!
We think you need these skills to ace Income Management Officer in Bolton
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for helping tenants shine through in your application. We want to see that you genuinely care about making a difference in people's lives and creating sustainable communities.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background aligns with the role of Income Management Officer, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Salvation Army Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Management Officer. Familiarise yourself with the key responsibilities, such as rent income collection and tenant support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about engaging with tenants and problem-solving, be ready to share examples of how you've successfully communicated with challenging customers in the past. Highlight your ability to inspire and support others, as this aligns perfectly with the company's mission.
✨Demonstrate Your Resilience
The job description mentions a fast-paced environment and managing competing priorities. Prepare to discuss situations where you've had to juggle multiple tasks while maintaining a positive attitude. This will show that you can thrive under pressure, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company’s approach to tenant support. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
