At a Glance
- Tasks: Provide top-notch customer service and support to residents in a dynamic environment.
- Company: Join the Salvation Army Homes, a caring community-focused organisation.
- Benefits: Enjoy 26 days annual leave, healthcare benefits, and flexible working hours.
- Other info: Hybrid role with opportunities for career growth and a fun, inclusive culture.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.
What you’ll be doing
The Customer Services Assistant will deliver an efficient and effective multi-channel customer service experience by:
- Handling customer enquiries via telephone.
- Responding to emails in a professional and timely manner.
- Assisting customers through web chat services.
- Managing written correspondence and providing accurate information and advice.
- Resolving enquiries at the first point of contact wherever possible, ensuring a high standard of customer service.
What you’ll bring
Blend essential experience and behaviours:
- Be a confident and capable communicator, not fazed by difficult situations.
- Be able to build trusting, professional relationships and have a high level of resilience.
- Take an asset-based approach to empowering people to develop their skills, strengths and talents.
- Have good knowledge or experience of working with homeless people, and/or supporting vulnerable people or groups.
- Understand or learn about community resources and organisations that can help our clients.
Working Arrangements
This is a hybrid position based in Bolton, with 28 hours per week worked over five days, Monday to Friday, with flexible core working hours to support work-life balance. The postholder must be able to travel and work within Bolton.
Our Offer
In return, we offer a competitive and supportive benefits package, including:
- 26 days annual leave plus bank holidays, increasing to 31 days.
- Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support).
- Matched pension scheme up to 6% (with salary sacrifice option).
- Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay.
- Occupational sick pay.
- Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support.
- Paid volunteering days.
- Cycle to Work Scheme.
- Discounted private medical insurance.
- Support to learn, broaden your skills and develop your career.
- A fun and inclusive work culture where individual differences are valued and championed.
Closing date: 21 August 2026 (please note we may close the vacancy early if we receive a large volume of applications).
About The Company
Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people. If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.
Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role. As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience.
Customer Services Assistant in Bolton employer: Salvation Army Homes
The Salvation Army Homes is an exceptional employer, dedicated to empowering young individuals in Bincombe through meaningful support and guidance. With a strong emphasis on empathy and personal growth, our work culture fosters collaboration and trust, providing employees with opportunities to make a real difference in the lives of youth. Join us for a rewarding career where your contributions are valued, and you can grow both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Bolton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Salvation Army Homes and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Salvation Army Homes and let us see your personality shine through!
We think you need these skills to ace Customer Services Assistant in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Salvation Army Homes.
Get Familiar with Our Brand:Before applying, take some time to learn about Salvation Army Homes and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Salvation Army Homes
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Salvation Army Homes.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Salvation Army Homes will surely appreciate.
