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- Tasks: Join us as a Network Field Support Engineer, installing and troubleshooting cutting-edge defence software.
- Company: Be part of a dynamic team working on innovative defence projects that make a real impact.
- Benefits: Enjoy 32+ days annual leave, private healthcare, flexible working, and a generous pension.
- Why this job: Engage directly with customers, from soldiers to decision-makers, in a role that values your IT skills.
- Qualifications: Strong IT and networking skills required; experience with Python or SQL is a bonus.
- Other info: Hybrid work model with travel opportunities; must have a UK driving licence and security clearance.
The predicted salary is between 28000 - 36000 £ per year.
A hands-on role for someone who is great with IT, networking, and enjoys working directly with customers on cutting-edge defence projects. They will be responsible for installing, configuring, and testing our software on hardware platforms, both in the office and in the field.
Key Responsibilities
- Installing software on our hardware (Xcalibr and other projects).
- Configuring and troubleshooting IP networks, VPNs, and communication systems.
- Working directly with customers (from soldiers to senior decision-makers) in training and support environments.
- Contributing to our internal IT, network infrastructure, and asset management.
We are looking for someone with
- Excellent all-round IT and networking skills (DHCP, fixed IPs, remote access, VPNs, MDM).
- The ability to diagnose and solve network issues independently.
- Strong communication skills, confident in engaging with stakeholders at all levels.
- A proactive, thorough, and detail-oriented approach.
- Knowledge of A-TAK (Android Team Awareness Kit).
- The ability to get security clearance and a UK driving licence.
It would be a bonus if they have
- Experience with Python, JSON, SQL, or managing deployable networks (e.g., Unifi).
- Experience working in or with the defence sector.
- Hardware configuration or training delivery experience.
The Details
- Salary: £35,000 – £45,000
- Location: Hybrid (2-3 days a week in Bristol or Porton Down) with travel to customer sites.
- Key Benefits: 32+ days annual leave, generous pension, private healthcare, life insurance, and flexible working.
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Network Field Support Engineer employer: SaluteMyJob
Contact Detail:
SaluteMyJob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Field Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as DHCP, VPNs, and A-TAK. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your communication skills, especially when it comes to explaining technical concepts to non-technical stakeholders. Practising how to convey complex information clearly can help you engage effectively with customers.
✨Tip Number 3
Network with professionals in the defence sector or those who work in similar roles. Attend industry events or join online forums to gain insights and potentially get referrals that could lead to an interview.
✨Tip Number 4
Prepare for practical assessments by setting up your own home lab. Simulate network configurations and troubleshooting scenarios to demonstrate your problem-solving skills and technical knowledge during the interview process.
We think you need these skills to ace Network Field Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT and networking skills, particularly in areas like DHCP, VPNs, and MDM. Include any relevant experience with hardware configuration and training delivery, as well as your ability to work directly with customers.
Craft a Strong Cover Letter: In your cover letter, emphasise your hands-on experience with software installation and troubleshooting IP networks. Mention your communication skills and how you can engage with stakeholders at all levels, especially in a defence context.
Showcase Relevant Experience: If you have experience with Python, JSON, or SQL, be sure to include specific examples of how you've used these skills in previous roles. Highlight any experience working in the defence sector or managing deployable networks.
Prepare for Security Clearance: Since obtaining security clearance is a requirement, mention your eligibility and readiness to undergo this process. This shows your commitment and understanding of the role's requirements.
How to prepare for a job interview at SaluteMyJob
✨Showcase Your Technical Skills
Be prepared to discuss your IT and networking skills in detail. Highlight your experience with DHCP, VPNs, and troubleshooting techniques. Consider bringing examples of past projects or challenges you've overcome to demonstrate your expertise.
✨Engage with Stakeholders
Since the role involves working directly with customers, practice how you would communicate technical information to non-technical stakeholders. Be ready to explain complex concepts in a simple way, as you'll be interacting with a diverse range of individuals from soldiers to senior decision-makers.
✨Demonstrate Proactivity and Attention to Detail
Prepare to discuss instances where you've taken initiative in previous roles. Employers value candidates who are thorough and detail-oriented, so share examples of how you've ensured quality in your work, especially in high-stakes environments like defence projects.
✨Familiarise Yourself with A-TAK
If you have knowledge of the Android Team Awareness Kit (A-TAK), make sure to mention it during the interview. If not, do some research beforehand to understand its relevance to the role. Showing that you're proactive about learning can set you apart from other candidates.
