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- Tasks: Lead and inspire teams to deliver outstanding care across multiple sites.
- Company: Join a supportive and ambitious organisation making a real impact in social care.
- Benefits: Enjoy competitive salary, career development, and 24/7 emotional support.
- Why this job: Shape the future of Supported Living and improve lives on a national scale.
- Qualifications: Proven leadership in social care and experience with regulatory frameworks required.
- Other info: Flexible travel and overnight stays are part of the role.
The predicted salary is between 36000 - 60000 £ per year.
Location: Home-Based / National Travel required
Are you an inspiring leader with a passion for delivering high-quality care and outstanding outcomes for the people we support? Do you thrive in a fast-paced, multi-site role where no two days are the same? If so, we would love you to join our team at Salutem Care & Education as an Operations Manager.
We are looking for a dynamic, values-driven Operations Manager to oversee a portfolio of Supported Living services, working closely with Registered Managers to deliver excellence across quality, financial performance, people management and strategic development. This is a key leadership role, offering the opportunity to make a meaningful impact regionally and nationally within a growing organisation.
About The Role
Join Salutem Care & Education as an Operations Manager and lead a portfolio of Supported Living services to deliver outstanding care, strong performance and meaningful outcomes for the people we support. This multi-site leadership role offers the chance to influence quality, drive improvement and shape regional success.
Our Ideal candidate: located either in, or around London, South West or South East. Car Driver with own vehicle. Willing to do regular overnight stays.
Reporting to the Regional Director, you will:
- Lead Registered Managers to achieve Good or Outstanding regulatory outcomes.
- Carry out audits, service visits and quality reviews, implementing improvement plans using internal frameworks and systems such as Power BI, Nourish and SharePoint.
- Manage and learn from complaints, compliments and feedback, promoting a culture of excellence and safety.
- Ensure services are safe, compliant and person-centred, championing safeguarding and regulatory best practice.
- Support the region to meet financial targets, manage staffing and agency use, maintain occupancy and identify opportunities for efficiency and growth.
- Build strong partnerships with Local Authorities, NHS colleagues, commissioners and other key stakeholders.
- Coach and develop Registered Managers, supporting recruitment, retention, supervision and leadership development across your portfolio.
- Contribute to regional strategy, lead service improvement plans where needed, and deputise for the Regional Director when required.
What we’re looking for:
- Proven leadership within social care, ideally Supported Living or CQC-regulated services.
- Strong understanding of regulatory frameworks (CQC/CIW, MCA, DoLS).
- Experience managing multi-site operations, quality improvement and KPIs.
- Commercial awareness, budgeting experience and strong partnership-building skills.
- Confidence handling complex situations, with flexibility to travel including overnight stays.
Why join us:
- Make a real impact on service quality and people’s lives.
- Career development within a supportive, values-driven organisation.
- National progression opportunities and a dedicated senior leadership team.
- Competitive salary and benefits.
If you’re a motivated, resilient and inspiring leader ready to drive high standards and support exceptional care, we’d love to hear from you. Apply now and help shape the future of Supported Living at Salutem Care & Education.
Our Core Values:
- Supportive
- Ambitious
- Loyal
- Unique
- Transparent
- Engaging
- Meaningful
Benefits Include:
- Emotional Support: 24/7 Employee Assistance, mental health resources
- Medical Support: Free Online GP, Health Cash Plan, Cancer Cover
- Financial Support: Flexible pay, utility bill savings, Life Assurance
- Physical Support: Online workouts, Cycle to Work scheme, gym discounts
Recognitions:
- Top Employer 2025 (UK)
- Top 50 Inspiring Workplace UK & Ireland
- Disability Confident Committed Company
Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.
Operations Manager employer: Salutem Shared Services
Contact Detail:
Salutem Shared Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector, especially those who might know about opportunities at Salutem. A friendly chat can sometimes lead to a job offer before it even gets advertised!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Salutem unique and be ready to discuss how your leadership style aligns with their mission of delivering high-quality care.
✨Tip Number 3
Showcase your experience with multi-site operations and quality improvement during interviews. Use specific examples to demonstrate how you've driven success in previous roles, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Salutem family.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering high-quality care shine through. We want to see how you connect with our mission and values, so don’t hold back on sharing your enthusiasm!
Tailor Your Experience: Make sure to highlight your relevant experience in social care and leadership. We’re looking for someone who understands the ins and outs of multi-site operations, so be specific about your achievements and how they relate to the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team at Salutem Care & Education.
How to prepare for a job interview at Salutem Shared Services
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how they align with your own leadership style and experience in social care. Be ready to discuss specific examples of how you've driven quality improvement and managed multi-site operations.
✨Showcase Your Leadership Skills
Prepare to share stories that highlight your leadership abilities, especially in challenging situations. Think about times when you’ve coached managers or improved service quality. This will demonstrate your capability to lead and inspire others effectively.
✨Familiarise Yourself with Regulatory Frameworks
Brush up on your knowledge of CQC/CIW regulations and other relevant frameworks. Be prepared to discuss how you’ve ensured compliance and safety in previous roles. This shows you’re not just a leader but also someone who understands the importance of regulatory standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future goals or how they measure success in their services. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
