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- Tasks: Lead and inspire teams to deliver exceptional care across multiple sites.
- Company: Join a values-driven organisation making a real impact in social care.
- Benefits: Enjoy competitive salary, career development, and comprehensive health support.
- Other info: Flexible working with opportunities for national progression and personal growth.
- Why this job: Shape the future of Supported Living and improve lives every day.
- Qualifications: Proven leadership in social care and experience with regulatory frameworks.
Location: Home-Based / National Travel required
Are you an inspiring leader with a passion for delivering high-quality care and outstanding outcomes for the people we support? Do you thrive in a fast-paced, multi-site role where no two days are the same? If so, we would love you to join our team at Salutem Care & Education as an Operations Manager.
We are looking for a dynamic, values-driven Operations Manager to oversee a portfolio of Supported Living services, working closely with Registered Managers to deliver excellence across quality, financial performance, people management and strategic development. This is a key leadership role, offering the opportunity to make a meaningful impact regionally and nationally within a growing organisation.
About The Role
Join Salutem Care & Education as an Operations Manager and lead a portfolio of Supported Living services to deliver outstanding care, strong performance and meaningful outcomes for the people we support. This multi-site leadership role offers the chance to influence quality, drive improvement and shape regional success.
Our Ideal candidate:
- Located either in, or around the east or south of England.
- Car Driver with own vehicle.
- Willing to do regular overnight stays.
- Has previous experience of being a registered manager.
Reporting to the Regional Director, you will:
- Lead Registered Managers to achieve Good or Outstanding regulatory outcomes.
- Carry out audits, service visits and quality reviews, implementing improvement plans using internal frameworks and systems such as Power BI, Nourish and SharePoint.
- Manage and learn from complaints, compliments and feedback, promoting a culture of excellence and safety.
- Ensure services are safe, compliant and person-centred, championing safeguarding and regulatory best practice.
- Support the region to meet financial targets, manage staffing and agency use, maintain occupancy and identify opportunities for efficiency and growth.
- Build strong partnerships with Local Authorities, NHS colleagues, commissioners and other key stakeholders.
- Coach and develop Registered Managers, supporting recruitment, retention, supervision and leadership development across your portfolio.
- Contribute to regional strategy, lead service improvement plans where needed, and deputise for the Regional Director when required.
What we’re looking for:
- Proven leadership within social care, ideally Supported Living or CQC-regulated services.
- Strong understanding of regulatory frameworks (CQC/CIW, MCA, DoLS).
- Experience managing multi-site operations, quality improvement and KPIs.
- Commercial awareness, budgeting experience and strong partnership-building skills.
- Confidence handling complex situations, with flexibility to travel including overnight stays.
Why join us:
- Make a real impact on service quality and people’s lives.
- Career development within a supportive, values-driven organisation.
- National progression opportunities and a dedicated senior leadership team.
- Competitive salary and benefits.
If you’re a motivated, resilient and inspiring leader ready to drive high standards and support exceptional care, we’d love to hear from you. Apply now and help shape the future of Supported Living at Salutem Care & Education.
Our Core Values:
- Supportive
- Ambitious
- Loyal
- Unique
- Transparent
- Engaging
- Meaningful
Benefits Include:
- Emotional Support: 24/7 Employee Assistance, mental health resources
- Medical Support: Free Online GP, Health Cash Plan, Cancer Cover
- Financial Support: Flexible pay, utility bill savings, Life Assurance
- Physical Support: Online workouts, Cycle to Work scheme, gym discounts
Recognitions:
- Recognised as a Top Employer United Kingdom 2026 by the Top Employers Institute.
- Named among the Top 100 Global Inspiring Workplaces by Inspiring Workplaces.
- Proud to be a Disability Confident Committed employer.
Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.
Operations Manager employer: Salutem LD Bidco Ltd/ Salutem LD Bidco II Ltd/ Sal
Contact Detail:
Salutem LD Bidco Ltd/ Salutem LD Bidco II Ltd/ Sal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the social care sector, especially those who might know someone at Salutem Care & Education. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. Show us how your experience aligns with their mission to deliver outstanding care and outcomes. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams to achieve regulatory outcomes or improved service quality. We want to hear about your successes and how you can bring that magic to our team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re keen and professional, which is exactly the kind of attitude we value at Salutem.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social care and leadership. We want to see how your skills align with our values and the specific requirements of the Operations Manager role.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've improved service quality or led teams to achieve outstanding outcomes. This will help us see the impact you can make at Salutem.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only qualified but also passionate about making a difference. Share your motivations and what drives you in the field of social care.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Salutem LD Bidco Ltd/ Salutem LD Bidco II Ltd/ Sal
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the regulatory frameworks like CQC and CIW. Brush up on your knowledge of Supported Living services and be ready to discuss how you've successfully managed multi-site operations in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in coaching and developing Registered Managers. Think about specific situations where you’ve driven quality improvement or achieved outstanding regulatory outcomes.
✨Be Ready for Scenario Questions
Expect questions that put you in complex situations. Practice how you would handle complaints or feedback, and demonstrate your ability to promote a culture of excellence and safety within your teams.
✨Connect with Their Values
Familiarise yourself with Salutem's core values: Supportive, Ambitious, Loyal, Unique, Transparent, Engaging, and Meaningful. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.