At a Glance
- Tasks: Lead quality assurance for Supported Living services and drive continuous improvement.
- Company: Salutem, a supportive organisation dedicated to enhancing lives of adults with care needs.
- Benefits: Competitive salary, car allowance, hybrid working, and opportunities for professional growth.
- Other info: Join a passionate team committed to meaningful life outcomes and continuous improvement.
- Why this job: Make a real impact on quality outcomes and help shape the future of care services.
- Qualifications: 5+ years in health/social care, strong knowledge of CQC regulations, and proven QA experience.
The predicted salary is between 36000 - 44000 £ per year.
About The Company
At Salutem, we support adults with learning disabilities, physical disabilities and other social care needs to live fulfilling lives. Across our Supported Living and Residential Care services, we are committed to promoting independence, choice, control and meaningful outcomes. Our Supported Living services combine personalised support with individual tenancy arrangements, enabling people to live within their communities while maintaining as much independence as possible.
About The Role
- Location: Hybrid (UK-wide remit with regular travel to services; overnight stays as required)
- Hours: 40 hours per week
- Team: Quality Governance and Compliance
- Reporting to: Group Head of Quality Assurance, Compliance and Inspection
- Salary is £50k + £3k car allowance.
The Opportunity
We’re recruiting a Quality Assurance & Improvement Manager (QAIM) into our Adult CQC QAIM Team, with a defined portfolio as Supported Living (SL) Quality Lead. This is a key role for an experienced quality professional who understands Supported Living, is confident working to CQC regulations and Reach Standards, and can help services move beyond compliance towards Good and Outstanding outcomes.
You’ll be the named QAIM for Supported Living quality—owning clear deliverables and reporting lines—while retaining the ability to flex capacity across adult services in response to operational risk, inspection activity, and business priorities.
What You’ll Be Responsible For
As Supported Living Quality Assurance Improvement Manager, you will:
- Lead quality assurance activity across Adult Supported Living services, using Salutem’s assessment framework and annual programme
- Drive inspection readiness, including mock inspections, evidence packs, and post-inspection action planning
- Support quality assurance, inspection readiness and quality improvement activity across Residential Care and other adult services as required.
- Provide expert advice on sector-specific standards, including CQC regulatory requirements and REACH Standards within Supported Living.
- Provide structured quality improvement support to help services progress from compliance to sustained improvement (Good to Outstanding)
- Coach and challenge Registered Managers and leaders to strengthen governance and oversight, quality narratives and evidence of impact, person-centred practice and outcomes, learning culture and continuous improvement
- Produce clear, high-quality reports including thematic findings, risk escalation, and progress tracking
- Use quality intelligence (audits, incidents, complaints, safeguarding, KPIs) to identify themes, reduce risk and embed learning
- Work in partnership with Operations, L&D, HR, Safeguarding, PBS, IT and other functions to deliver consistent improvement
- Act as an ambassador for quality and best practice across Salutem’s adult services
What We’re Looking For
Essential:
- Significant experience in health and/or social care (typically 5+ years)
- Strong working knowledge of CQC regulations, inspection expectations, and quality frameworks
- Proven Supported Living experience, including understanding of Reach Standards and how to evidence them in practice
- Demonstrable experience delivering internal QA activity (audits/inspections/reviews) and supporting services with robust action plans
- Evidence of leading quality improvement and change implementation across multiple sites
- Excellent written and verbal communication skills (reports, action plans, senior stakeholder updates)
- Strong organisational skills and ability to manage a national workload
- Willingness to travel regularly across England, including overnight stays
Desirable specialist:
- Safeguarding: DSL qualification (or willingness to complete within an agreed timeframe).
- Supported Living: Experience of assessing, auditing or supporting services against Reach Standards to drive quality improvement.
Why Join Salutem?
- A national role with real influence on quality, outcomes and culture
- Opportunity to shape Supported Living, with clear deliverables and governance routes
- Work alongside committed operational and quality colleagues focused on continuous improvement
- Be part of an organisation that lives its values: Supportive, Ambitious, Loyal, Unique, Transparent, Engaging, and committed to Meaningful life outcomes
Quality Assurance & Improvement Manager (Supported Living Quality Lead) – Adults (CQC) in Windsor employer: Salutem Care & Education
At Salutem Care and Education, we pride ourselves on being more than just an employer; we are a family dedicated to making a meaningful impact in the lives of those we support. Our vibrant work culture in the beautiful Cornish setting fosters creativity and joy, with numerous opportunities for personal and professional growth, including clear career pathways and a supportive environment that values each team member's contributions. With a comprehensive benefits package and a commitment to employee wellbeing, joining us as a Senior Support Worker means becoming part of a community that truly cares about making every day fulfilling and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance & Improvement Manager (Supported Living Quality Lead) – Adults (CQC) in Windsor
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Salutem Care & Education.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Salutem Care & Education.
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When you find roles that excite you, especially at places like Salutem Care & Education, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality Assurance & Improvement Manager (Supported Living Quality Lead) – Adults (CQC) in Windsor
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Salutem Care & Education.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Salutem Care & Education.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Salutem Care & Education. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Salutem Care & Education. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Salutem Care & Education
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Salutem Care & Education’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
