Salutem Care and Education have services across England and Wales supporting adults and children in residential and educational environments.
The Referral coordinator will be accountable for ensuring a full Vacancy and Referral Management Process for Salutem is refined and managed effectively to increase and secure placements for individuals requiring access to Salutem’s services across our adult and children’s residential and education portfolios.
You will work within the Salutem Core Values. There will be a real focus on promoting the organisation’s standards and values with external partners. Overseeing the processes for maintaining and improving occupancy at all services.
Key Responsibilities
The post holder will be responsible to the Group Head of Business Development and will
- Serve as the first point of call for enquiries / referrals, taking details and forwarding to relevant service managers.
- Liaise with service managers regarding any enquiries they receive directly
- Point of Contact for referrals arriving through Salutem, the Business Development email address and any group company website referral portal
- Assist in monitoring all referral portal sites, viewing referrals and determining where a suitable service might be an option and recording the same on Salesforce
- Report on the referral pipeline data
- Ensure that service specific data relating to both Adult and Children’s services on Referral Portals is up to date
- Monitor and report the reason for non-conversion referrals (as available)
- Using agreed processes advise the finance team of admissions/discharges/transfers within the organisation
- Support the Business Development Manager and Residential Homes managers with queries regarding referral processes
- Advise the finance team of admissions/discharges/transfers within the organisation, fee levels, observations and any other changes
- Be the ‘go to’ person within the organisation for all referral and vacancy queries and questions
Person Specification
Our Core Values
- We are Supportive by promoting opportunities for everyone so they can reach their full potential
- We are very Ambitious to provide the best possible outcomes for the people who use our services
- We are Loyal because we put the people that we support and our staff at the centre of everything we do, and we deliver on our promises. We also are committed to ensuring that our services are meeting the needs of all stakeholders
- We are Unique because we are ambitious and innovative about the diversity of the services that we provide without compromising quality
- We are Transparent by being open, honest and fostering a culture of mutual respect. We promote a culture where we learn by our experiences and we are committed to doing things better and setting the highest standards in what we do
- We are Engaging because we work in partnership with the people that we support, our staff and all our stakeholders
- We encourage everyone to experience a Meaningful life by being aspirational and by offering opportunities
Apply now to build an amazing career with the Salutem family and be part of a brilliant team. We can’t wait to hear from you.
Referral Co-ordinator in Essex employer: Salutem Care And Education
Beaumont College South Lakes is an exceptional employer, dedicated to fostering a supportive and ambitious work culture that prioritises the growth and wellbeing of its staff. With a strong commitment to employee development, we offer comprehensive benefits including 24/7 emotional support, medical assistance, and financial resources, ensuring our team can thrive both personally and professionally. Join us in making a meaningful impact on the lives of young people with complex needs while working in a collaborative environment that values innovation and transparency.
Contact Details:
Salutem Care And Education Recruitment Team
