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- Tasks: Support clients with queries and manage communications efficiently.
- Company: Join a dynamic team at Saltus, focused on client satisfaction.
- Benefits: Up to ÂŁ26,000 salary, 25 days holiday, and flexible working options.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a background in administration.
- Other info: Exciting opportunities for growth in a supportive environment.
The predicted salary is between 26000 - 26000 ÂŁ per year.
We are looking for a high calibre client services support administrator to join our team. The ideal candidate must have top notch communication skills and be able to troubleshoot and process work in a timely and efficient manner.
What does this role look like?
- Answering and directing calls that come in on the main line in a professional manner
- Assisting with Post Sorting duties, ensuring the correct action is taken for each type of post
- Managing the Group Mailbox, ensuring emails are effectively managed and forwarded onto the correct location
- Assisting with outgoing mail
- To assist with various facilities functions, enabling the smooth running of the office
- Supporting diary and email management
- Assisting with meeting booking
What sort of person are we looking for?
- Have a background in administration
- Have a positive “can do” outlook on life
- Be well organised
- Happy to help clients and advisers with queries
- Manage adviser and client expectations efficiently
- Be reliable
- Experience within a financial planning environment is desirable.
Where will I be working?
We are looking for someone to be based out of our Newcastle office 5 days a week, to ensure the smooth running and efficiency of this busy office. We are passionate about championing flexible working for our people, so if there’s a slightly different working pattern that you’re looking for, then please come and have a chat to us about it!
What benefits do I get when working for Saltus?
The salary range for this role is up to £26,000 depending on experience, alongside 25 days’ holiday.
Client Support Associate in Newcastle upon Tyne employer: Saltus
Contact Detail:
Saltus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Associate in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you've successfully handled client queries or administrative tasks.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Client Support Associate in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about top-notch communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in client support or administration.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your CV and cover letter to highlight your skills and experiences that align with the role. Mention specific examples of how you've managed client expectations or handled administrative tasks efficiently.
Be Professional Yet Approachable: While we love professionalism, we also appreciate a friendly vibe. Make sure your tone strikes a balance between being professional and approachable. This will give us a glimpse of how you might interact with clients and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Saltus
✨Show Off Your Communication Skills
As a Client Support Associate, top-notch communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your responses and ensure you can convey information effectively.
✨Demonstrate Your Organisational Skills
This role requires excellent organisation. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and keep everything running smoothly.
✨Be Ready to Troubleshoot
Troubleshooting is a big part of the job. Think of scenarios where you had to solve problems quickly and efficiently. During the interview, share these examples to showcase your ability to think on your feet and handle challenges.
✨Embrace the 'Can Do' Attitude
A positive outlook is essential for this role. Be prepared to discuss how you approach challenges with a 'can do' attitude. Share stories that highlight your willingness to help clients and colleagues, as well as your reliability in getting the job done.