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- Tasks: Provide 1st line IT support and manage hardware across multiple locations.
- Company: Dynamic tech company with a flexible and collaborative culture.
- Benefits: Salary up to £28,000, 25 days holiday, and flexible working options.
- Other info: Enjoy hybrid working with a focus on work-life balance.
- Why this job: Join a team where your tech skills can make a real difference.
- Qualifications: Degree in Computer Science and experience in technical support required.
The predicted salary is between 25000 - 28000 £ per year.
What does this role look like? Reporting to the Head of IT, you’ll be responsible for:
- Employee IT Support
- Provide 1st line IT support to employees across multiple sites.
- Handling and resolving IT queries, from filtering and distribution to actioning support requests.
- Providing first line support for CRM and other business-critical applications.
- Writing technical support guides for technicians and user consumption.
- Collaborating with third-party IT suppliers to implement and optimize solutions.
- Hardware Management
- Managing hardware across multiple locations and ensuring users are equipped with the tools they need.
The successful candidate will have:
- Technical Skills
- Experience supporting and administering 365 infrastructure and applications.
- Experience supporting Mac, iOS and Android devices.
- Qualifications & Experience
- A degree in Computer Science or a similar analytical/numerate subject.
- At least one year of experience in a technical support role.
- Experience improving business processes using technology solutions.
- Attributes
- Adaptable, logical thinker with a can-do attitude.
- Strong organisational skills to manage multiple tasks effectively.
- Proactive and unafraid to challenge the status quo.
- Excellent communication skills and a customer-focused approach.
Where will I be working? We are looking for someone to be based out of our Whiteley or London office, offering hybrid working that includes 3 days in the office and the remainder at home. We’re incredibly flexible with work patterns.
Benefits: The salary is between £25,000-28,000pa depending on experience, alongside 25 days’ holiday (plus bank holidays), life assurance, income protection and a pension. Access to our flexible benefits platform is also provided. The role is 37.5 hours per week between 8.30‑5.30pm.
IT Support Associate in Hampshire employer: Saltus
Contact Detail:
Saltus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Associate in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical support projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific queries or issues, and be ready to demonstrate your problem-solving skills on the spot.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Associate in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 365 infrastructure and any technical support roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the IT Support Associate role. Share specific examples of how you've handled IT queries or improved processes in previous jobs. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of interaction with employees and third-party suppliers, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Saltus
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of 365 infrastructure and applications, as well as Mac, iOS, and Android devices. Be ready to discuss your previous experiences in supporting these technologies, as it shows you're not just familiar but also capable of handling the role's demands.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved IT queries in the past. Think about specific situations where you filtered and distributed support requests effectively. This will demonstrate your logical thinking and adaptability, which are key attributes for this role.
✨Communicate Clearly and Confidently
Since excellent communication skills are a must, practice explaining technical concepts in simple terms. You might be asked to write a mock technical support guide during the interview, so being able to convey information clearly is crucial.
✨Be Proactive and Ready to Challenge
Come prepared with ideas on how to improve business processes using technology solutions. Showing that you’re proactive and willing to challenge the status quo can set you apart from other candidates. Think about past experiences where you implemented changes that made a difference.