Financial Adviser Team Manager (City of London)

The Personal Advice Desk (PAD) is the team responsible for the delivery of our Select proposition, a fully functioning component of Saltus Financial Planning. PAD facilitates the management of our smaller clients, typically those with investible assets less than £250,000.

The team consists of two core functions: Relationship Management and Advice. The Relationship Managers are responsible for the ongoing relationship with Select clients, acting as their primary point of contact and undertaking their annual reviews. Any advice needs coming from these contacts are actioned by the advice team. These advisers are mainly trainee advisers on the Saltus Financial Planner Pathway and PAD provides them the experience to complete their stage 1 and stage 2 competent adviser status (CAS) assessments before continuing to develop as an adviser in PAD or moving to Premier and managing their own client bank as demand requires.

The Pod leader (PAD) oversees the advisers/trainee advisers and their support in the team, ensuring that the day-to-day client advice needs are met whether ad hoc, conversion or arising from contracted annual reviews, reflecting our internal service standards and complying with industry rules and regulations. This role will require the leadership and mentoring of a small group of Financial Planners and Trainee Financial Planners.

Our mission is to improve everyone’s relationship with their wealth: to make it a positive force for their future and at the same time to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to find fulfilment and meaning in the work that they do.

We are incredibly proud of our culture and work really hard to ensure that Saltus is a great place to work for our people, where they can have fun and grow in their career, with a passion for excellence and customer service.

Saltus is a privately owned financial planning and discretionary investment management house. We are dedicated to providing a high-quality service for private clients, trusts, and smaller institutions.

As a qualified, and ideally chartered financial planner, the Pod leader (PAD) will lead trainee advisers through their stage 1 & 2 sign off to CAS status and ensure that the advice given to clients is supervised and sanctioned during this transition as well as maintaining the advice standards across the whole advice team.

The Pod leader (PAD) has responsibility for the following:

• Managing the adviser team to prioritise advice requirements both from a BAU RM support point of view and ongoing “conversion” clients from M&A and legacy propositions.
• T&C Supervisory and Line management responsibility for the PAD advisers in the team both permanent and trainees.
• Supervisory responsibilities to include complaint handling, disciplinary management, and stage 1/2 sign off for new Advisers, Adviser T&C files in good order, SPS and CPD in place.
• Regular 1:1’s with your team in accordance with the T&C scheme, half-yearly and annual appraisals all completed on Lattice.
• Regular observations/shadowing with your advisers (CAS or trainee), with feedback saved to the Adviser’s T&C folder.
• Responsibility for, and regular check-ins with any graduates that are on rotation making sure there is continuity of experience, picking up on issues and helping with development.
• Lead example and coaching in the conversion of off platform and semi orphan M&A clients (Conversion clients) onto the Saltus proposition where appropriate for the client.
• Introducing sales skills and coaching as needs identified.
• Monthly Prospect list management for trainees.
• Primary point of contact for day-to-day Select advice/adviser queries across the wider business.
• Assisting trainees in analysing client information and existing investments/policies.
• Constructing appropriate solutions for clients and overseeing/making appropriate recommendations in conjunction with the advisers.
• Reviewing and documenting advice procedures and workflows.
• Liaising with clients, and attending client meetings where required.
• Primary point of contact for all complex technical queries for the PAD team.
• Managing an appropriate number of Select client relationships, if needed.

What sort of person are you looking for?

• Have completed the relevant industry exams (Level 4 Diploma in regulated Financial Planning).
• Have or be working towards Chartered status (Diploma in Financial Advice Level 6).
• Have practised as a financial planner with at least 5 years’ experience of planning and advice.
• Ideally have supervision experience in a regulated T&C environment but can at least evidence prior experience in people management skills.
• Extensive knowledge and understanding of financial planning.
• Excellent attention to detail.
• Strong technical knowledge, with the ability to identify and resolve complex technical queries.
• Outstanding communication skills, able to communicate with internal and external stakeholders at all levels, both verbally and in writing.
• Good time and diary management skills, with the ability to prioritise tasks and work to multiple deadlines, often autonomously.
• Ability to communicate with departments across the business.
• Be customer focused but commercially minded.
• Passionate about delivering a best in class client experience.

We are incredibly flexible about where, when, and how you work: we do not want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they are looking for. Ideally, you would be based out of one of our offices for two to three days each week, working the remainder of the week from home. For this role we shall be recruiting an individual to be based in Whiteley, Bath or London.

Salary range of up to £90,000 dependent on experience, with a discretionary bonus based on performance of up to 10% each year. Alongside this 28 days’ holiday (plus bank holidays and your birthday), study assistance, life assurance, income protection and a pension, alongside access to our flexible benefits platform.

If you think you would like to come and join us, then please do get in touch… we would love to hear from you.